"I thought there was going to be a way to put in a code which had come up when I started looking at the site and get free shipping on my small order...there wasn't"
"Never an issue with orders, always exceed my expectations with speed of delivery. Very simple to use and an easier way to order(great assortment of products)"
“Thanks so much for the kind words and for taking the time to provide us with a review of your experience. We’re delighted to hear that your experience was pleasant and you got your needs taken care of. We hope to see you again, have an amazing day!”
"Placed and order and came intact "
“That is wonderful to hear, thank you for your business and for leaving us a review. We look forward to working with you again, have an amazing day!”
"quick transaction also had the right size"
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”
"Product was delivered in good shape and quickly."
“We are happy to hear that the order got to you quickly, thank you for taking the time to leave a review, have an amazing day!”
"I ordered three pairs of Ted socks for my paralyzed son they sent only one correct sock the other two are wrong one is completely useless when I called customer service they have been giving me the runaround for weeks I was supposed to get a call back from the settlement team and I'm not heard a word I will be calling my bank in dispute the transaction"
“We're very sorry that you had an unsatisfactory experience with the service we provided. We value your business and would like to make this right for you, I see that our returns manager is currently working on this to get it resolved as soon as possible. If you'd like to contact a supervisor, you can send us an email at supervisor@vitalitymedical.com. I apologize for any frustration this may have caused.”
"Good selection of products at great prices!"
“That is wonderful to hear, thank you for your business and for leaving us a review. We look forward to working with you again, have an amazing day!”
"Part of my order still has not shipped. No notification from company."
“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be and apologize for the back-order status, if the emails beginning from 12/8 have not been received please check the junk and spam folders. We will also have someone reach out to provide clarification. ”
"I ordered sheepskin covering and it came quickly"
“We are happy to hear that the order got to you quickly, thank you for taking the time to leave a review, have an amazing day!”
"Literally JUST placed my order. I will know so much more once my order arrives, but if it is as advertised then it should be good."
“Hi, thanks for the great review. We look forward to seeing you again soon!”
"Great company and extremely cheaper than buying in chain drugstore - even factoring in the shipping charge!! Fast service"
“Thanks so much for the kind words and for taking the time to provide us with a review of your experience. We’re delighted to hear that your experience was pleasant and your needs were taken care of. We hope to see you again, have an amazing day!”
"Fast delivery and product quality received as advertised."
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"I ordered a nebulizer. And I was informed that the product I have ordered is waiting for the manufacturer with no estimated date of shipment. At the time of order formation, I was not informed that the nebulizers were sold and I would have to wait 2 months. I needed this nebulizer very urgently and I paid for the standard delivery (3-5 days). Why did they send me half of the order without notification? Because if I got a message that you don't have a nebulizer in stock I would cancel the order. I wanted a full refund for the order and for the shipping that I paid. I asked for a full refund for products and shipping but was denied. It is horrible customer service! "
“We're very sorry that you had an unsatisfactory experience with the service provided. We value your business and would like to make this right for you, we will take a look into this matter please watch your email for further updates. If you'd like to contact a supervisor, you can send us an email at supervisor@vitalitymedical.com. I apologize for any frustration this may have caused.”
"I WAS PROMISED NO LESS THAN THREE TIMES MY PACKAGE WOULD GO OUT THAT DAY AND IT STILL TOOK RIGHT AT 14 DAYS TO RECEIVE MY PACKAGE. "
“We're very sorry that you had an unsatisfactory experience with the service provided. Unfortunately, the verification department was unable to verify the order in place thus a call was made out the next business day after the order was placed on the 15th along with an email, and then on the 20th a call was made to us requesting to cancel. If you'd like to provide feedback as to the specific problem please contact support@vitalitymedical.com. We apologize for any frustration and hope you have a great day.”
"This is my first experience shopping with Vitality Medical and I hope it's as easy in the future as it was today. Thank you for your service"
“That is wonderful to hear, thank you for your business and for leaving us a review. We look forward to working with you again, have an amazing day!”
A rep from Vitality Medical, Megan-VM, has responded:
“We apologize for any coupon issues or confusion the discounted shipping offer for today was for 99-cent shipping on orders over $35 which the order was inapplicable to have applied since the order is under that minimum amount. I apologize for any frustration this may have caused.”