"Thought spending 169.00 would have free shopping "
"I tried to pay through PayPal 7 times & could not!"
“Thank you for the feedback. It’s important for us to know how we can better serve our customers and your comments will be shared with the team to take a look into this issue. We apologize for any website issues that occurred.”
"I asked for help with the price because i needed three or four box per month and they didn't give it to me"
“Thanks for reviewing us. Your feedback is appreciated, I apologize but I am unable to pull up any correspondences or requests with the information provided, if you were wanting to place a bulk order for bulk discounts those requests can be sent to quotes@vitalitymedical.com which they will review the request, and respond with what is able to be done. We will take a look into this situation and have someone reach out to provide assistance. ”
"Took 4 tries to get my order placed. Checkout kept freezing up"
“Thank you for the feedback. It’s important for us to know how we can better serve our customers and your comments will be shared with the team. We apologize for any website issues that occurred. ”
"Ordering the product was straightforward and quick. I was almost done before I had started. Top notch!"
“We are so delighted to hear your feedback. Thank you for your business and your positive review, we look forward to working with you again!”
"Fast and easy to order.
Now hoping it will arrive soon .
Thank you."
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”
"All the way through and used PayPal and wouldn’t go through. Shipping is high for two small tubes!!"
“We're very sorry that you had an unsatisfactory experience with the services provided. We apologize for any frustration this may have caused. Your feedback is appreciated and we will share this with the rest of the team.”
"A relative purchased this item to resolve the after effects of pneumonia. It worked exceptionally well."
“That’s so wonderful to hear. Thanks so much for leaving us a review. We will share this with the team!”
"Thank you for still carrying Sombra product's at such a great price. Absolutely Super!
"
“So glad you had a great experience and that you were able to find the item needed here. Have a great day!”
"It could be easier to add and delete from the shopping cart. But other than that it was a alright site.
People really want to see what they are ordering. It's not that picture friendly as far as products concerned "
“Thank you for the constructive criticism, and sorry we couldn’t make it a 5-star experience. Your concerns and feedback will be passed along to the management team.”
"It depends if I get charged for this purchase and it doesn’t make it to me. Yes this happens"
“Thank you for leaving a review to share your concerns, it looks like this order was placed on 11/9, and the items were delivered on 11/11 if you have any questions or concerns in the future please do not hesitate to give us a call. Thank you and have a great day. ”
"This is a fine product and can’t find in our local businesses so glad to get online."
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon! ”
"Glad you have the product I wanted. "
“We’re so happy to hear you had a good experience. We hope to see you again soon!”
"Title says it all, but I had to add more characters."
“Glad to learn your experience was a positive one. We will share this with the team!”
"did not get the discount when ordering"
“We're very sorry that you had an unsatisfactory experience with the service we provided. We apologize for any frustration this may have caused. ”
A rep from Vitality Medical, Megan-VM, has responded:
“We are sorry that you are disappointed but appreciate your feedback. We do regularly have free or discounted shipping on applicable items once signed up for the newsletter. We will relay your feedback to the team. ”