"Great easy fast experience"
"I received the wrong item. I contacted customer service & they resent the order. Again, I received the wrong product. I then called AGAIN & was told they’d investigate & call me back. They never did. Four calls in & I STILL do not have a return label to get my money back for the 5 wrong items that I’ve received. I opened one to see if my spouse would like it so I’ll keep that one but other than that I literally have lost money on these items. I’m not sure if I’ll use them again for anything else. "
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. It looks like our returns team is already processing a return for you and has requested an RMA from the supplier. If you don't hear back in a timely manner please also feel free to reach out to returns@vitalitymedical.com and we will make sure this is resolved.”
"This is the second time I have ordered 5 cases of 2" self adherent wrap and they sent me 5 individual wraps? Someone needs to double check whomever is pulling orders."
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and i looks like our customer support is already processing a mis-shipment for you. If you don't hear back in a timely manner please also feel free to reach out to returns@vitalitymedical.com and we will make sure this is resolved.”
"Can’t rate if I have not received the product"
“Thanks for the feedback, this form can be filled out and any time in regards to the website, ordering process, items, etc. and has no time frame. We hope to hear from you again soon.”
"Super easy to order and very fast shipping with great communication. "
“Thank you for the positive review! We are happy to hear that you were all around pleased with everything. We look forward to seeing you again!”
"You have posted an image of a bottle of SurePrep Rapid Dry no-sting barrier film. I ordered 5. But you only sent 5 wipes. Seriously? Yes, maybe I should have known it was too good to be true, but still—I thought I was ordering the bottles.
"
“We're very sorry that you were disappointed with the product you received. We apologize if the picture was confusing the item ordered was the Barrier Film Wipe - 1 mL and the corresponding information would be in the product description next to the item number. We apologize for any frustration and will pass your comments along to management.”
"Quick and easy experience. "
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”
"Shipping is WAT TOO EXPENSIVE , half the price of the product !!!!!!!"
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. Your comments will be passed along to the team.”
"The new battery cover I ordered for my Med-e-lert dispenser was easy to order and it was delivered faster than I expected. Thank you."
“Thank you for the positive review! We are glad to know you had a positive experience from ordering to receiving the product. We hope you enjoy the rest of your day!”
"We ordered one day, and our shipment arrived the next. You can't beat the customer service. Always happy to order from them."
“We are happy to hear that the order got to you so quickly, thank you for taking the time to leave a review, have an amazing day!”
"They work great and were super easy to install."
“We are so happy to hear that you are pleased with the item and that it works well for you. Thank you for leaving us a review, we hope you have a great day!”
"We have a subscription for my husband for daily and overnight disposables. I asked them to postpone the shipment and they resumed when I emailed them. I also ordered a few Tena overnight and daytime. My husband likes the Tena products so our next subscription will be for them. Thank you."
“That is wonderful to hear, thank you for your business and for leaving us a review. We look forward to working with you again, have an amazing day!”
"And arrived on time - exactly what was described and small bottles make measuring convenient "
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"I haven’t received my order yet! It seems to have disappeared into the FedEx abyss with no explanation. I see that you have collected your payment though. This was a large order that will absolutely need to be rectified! I believe you will have to make the inquiry as shipper."
“We truly apologize that you had an unsatisfactory experience with the service provided. We value your business and apologize for any frustration this may have caused. We will pass your comments along to the team to take a look into, please watch your email for further updates.”
"I had a difficult time completing the order. It would never finish the order. I left it and came back later. Then I was able to finish and pay. It seemed that it couldn't finish paying earlier. I was using PayPal. I do appreciate your reasonable prices. Thank you."
“We're very sorry that you had an unsatisfactory experience on our website but appreciate your feedback, we will relay this to our team to further look into for future instances. ”
A rep from Vitality Medical, Megan-VM, has responded:
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”