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Product & services pricing
3.78/5
Chance of future purchase:
3.75/5
Shipping & packaging:
3.70/5
Customer service:
3.47/5
Return/Replacement policy:
3.39/5

Verified
5/5

2024-04-07

Great service.

"Smooth ordering online. Fast shipping."

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Rep reply posted 2024-04-08
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day!”


Verified
1/5

2024-04-07

Device doesn't work. Arrived defective

"I received my device and immediately knew something was off. After being so excited to have relief from surgery I was greatly disappointed. My device doesn't turn on. Waste of money and time!! Refund please "

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Verified
5/5

2022-04-02

What I NEED when I NEED it...

"I have been doing wound care on myself for an ongoing medical issue for 20 years. It's been 2 years since the last time I had this problem. Went to place I always got my supplies they no longer carried them. Then I found your website. And at much cheaper prices. Thank you so much "


Verified
3/5

2024-04-07

So so

"I've used the ErecAid System for 28 years and the manual pump is the weak point. In those 28 years I've purchased 3 replacement pumps. This time I discovered the pump and the **** tube has changed which meant more $$$'s spent. Every time you place an order it is trying. I've had the same address, same email but only my credit card is different.
Michael Clarkson
O;ympia WA
"

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Verified
4/5

2024-04-07

Quick ship, broken box

"Vitality Med always comes through with the exact product in the quantity that I'm looking for at the best price available. Just wish the original product shipping box didn't always look torn or buckled. "

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Rep reply posted 2024-04-08
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that, thank you for taking the time to leave us a review and provide your feedback we will relay this to our team. We look forward to serving you again, have a great day!”


Verified
5/5

2024-04-07

Great

"Everything was exactly as ordered. Arrived quickly to my rural address! "

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Rep reply posted 2024-04-08
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the positive review! We are glad to know you had a positive experience from ordering to receiving the product. We hope you enjoy the rest of your day!”


Verified
5/5

2024-04-07

Great pricing!

"Best price I can find anywhere. Last order was delivered very quickly and sooner than expect."

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Rep reply posted 2024-04-08
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the positive review! We are glad to know you had a positive experience from ordering to receiving the product. We hope you enjoy the rest of your day!”


Verified
1/5

2024-04-07

Parts missing

"Can?, use not all there. Other people had product before me"

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Rep reply posted 2024-04-08
A rep from Vitality Medical, Megan-VM, has responded:

“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. It looks like our customer support is already processing a return for you and are just awaiting the serial number. If you don't hear back in a timely manner please also feel free to reach out to returns@vitalitymedical.com and we will make sure this is resolved.”


Verified
5/5

2023-06-26

Fast Service and good Quality. I returned and found my favorite things. Thankyou Bs

"Had to return for another purchase. Found your product good quality and price wise. Many thanks for Speedy Service.BS"


Rep reply posted 2023-06-27
A rep from Vitality Medical, Megan-VM, has responded:

“We're happy to hear that you had a positive experience with your order and that you were pleased with the product. Thank you for your feedback and for taking the time to leave a review.”


Verified
5/5

2024-04-06

Fast!

"Fast delivery. Great. Fast"

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Rep reply posted 2024-04-08
A rep from Vitality Medical, Megan-VM, has responded:

“We are happy to hear that the order got to you so quickly, thank you for taking the time to leave a review, have an amazing day!”


Verified
5/5

2024-04-06

Great first time experience

"Online searching and selecting was super easy. Shipped fast and products were just as described. A+ so far and will be buying again !"

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Rep reply posted 2024-04-08
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the positive review! We are happy to hear that you were all around pleased with everything. We look forward to seeing you again!”


Verified
5/5

2024-04-05

J.R.

"I find that your site has the better prices but, the only thing is that you are out of stock on certain items, and no one can give me a date when you will have them back in stock such has certain crutches I was trying to order. "

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Rep reply posted 2024-04-08
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for taking the time to leave us a review and provide your feedback. We are always looking for ways to improve. We will relay your concerns to the team. ”


Verified
5/5

2024-04-05

This was a good experience

"I found items quickly, great prices, and easy checkout."

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Rep reply posted 2024-04-05
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the positive review! We are happy to hear that you were all around pleased with everything. We look forward to seeing you again!”


Verified
5/5

2024-04-05

Best transaction start to finish!

"Fast shipping, quality products. Will be a returning customer!"

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Rep reply posted 2024-04-05
A rep from Vitality Medical, Megan-VM, has responded:

“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”


Verified
5/5

2024-04-05

absoulutely great

"this is what I needed am pleased to do business with this company
I will save this website
thank you
"

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Rep reply posted 2024-04-05
A rep from Vitality Medical, Megan-VM, has responded:

“Thanks so much for the kind words and for taking the time to provide us with a review of your experience. We’re delighted to hear that it was pleasant and you got your needs taken care of. We hope to see you again, have an amazing day!”