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Product & services pricing
3.76/5
Chance of future purchase:
3.71/5
Shipping & packaging:
3.67/5
Customer service:
3.45/5
Return/Replacement policy:
3.34/5

Verified
5/5

2024-02-04

Nebulizer Tubing Come With the Mask?

"Originally, I was browsing for normal nebulizer tubing without the nasal cannula, but I couldn't find the tubing by itself. I decided to buy a nebulizer mask, but the description for this particular mask did not say if it came with tubing or not. I'm assuming it does. Adding that piece of information to that particular mask description may help future customers. Thank you. "


Rep reply posted 2024-02-05
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for taking the time to leave us a review and provide your feedback. This item does state it includes tubing that information can be found near the bottom of the page by product specifications. We are always looking for ways to improve, if you have any issues in the future please do not hesitate to give us a call.”


Verified
5/5

2024-02-04

Great Website!!

"All very clearly laid out and ease in ordering and finalizing the order."


Rep reply posted 2024-02-05
A rep from Vitality Medical, Megan-VM, has responded:

“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”


Verified
1/5

2024-02-04

es la primera compre a ver como nos va

"espero contar con mi producto, gracias"


Rep reply posted 2024-02-05
A rep from Vitality Medical, Megan-VM, has responded:

“Gracias por la crítica constructiva y lamento no poder hacer que sea una experiencia mejor. Mostramos que se le envió el seguimiento; consulte allí para ver si hay actualizaciones. Sus comentarios se transmitirán al equipo de administración para que los revise.”


Verified
4/5

2024-02-04

woot woot

"I am so happy to be able to get a new machine without having to jump through hoops and it saved me almost $100."


Rep reply posted 2024-02-05
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that you were able to find the items you needed here at a price you are pleased with. We look forward to working with you again, have a great day!”


Verified
5/5

2024-02-04

Great service

"Very happy customer great service and shipping "


Rep reply posted 2024-02-05
A rep from Vitality Medical, Megan-VM, has responded:

“We’re thrilled to get this kind of feedback. Thank you for taking the time to review us. See you next time!”


Verified
5/5

2024-02-03

Pugnose

"Great found what I was looking for. "


Rep reply posted 2024-02-05
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the positive review! We are so happy to hear that you were able to find the items you needed here. We look forward to working with you again, have a great day!”


Verified
5/5

2024-02-03

Great Service

"Happy customer. Vitality did well."


Rep reply posted 2024-02-05
A rep from Vitality Medical, Megan-VM, has responded:

“That’s wonderful to hear. Thanks so much for leaving us a review. We will share this with the team!”


Verified
2/5

2024-02-03

Awful website

"Having difficulty placing my order 2 days in a row!
Website keeps shutting down - on and off for last 2 days.
FINALLY placed it today.
"


Rep reply posted 2024-02-05
A rep from Vitality Medical, Megan-VM, has responded:

“We're very sorry that you had an unsatisfactory experience on our website but appreciate your feedback, we will relay this to our team to further look into for future instances. ”


Verified
5/5

2024-02-03

Great price and speedy delivery!

"Great price and speedy delivery!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-02-05
A rep from Vitality Medical, Megan-VM, has responded:

“We are happy to hear that you are pleased with our prices and that the item got to you in a timely manner. Thank you for your business and your positive review.”


Verified
3/5

2024-02-03

pillows and bed wedges

"I got the pillows first and then the bed wedges. I was not happy with either of them. I should have read the description better."

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2024-02-05
A rep from Vitality Medical, Megan-VM, has responded:

“We're very sorry that you were disappointed with the product you received but appreciate you taking the time to relay this. We will share this with the team.”


Verified
5/5

2024-02-03

best value

"hopefully I will not be needing to use any ostomy supplies since the reversal surgery this week but if I had to use a reliable company to deal with it would be Vitality. They have a good selection of all needed products and good delivery timing. My order always arrived on time and I was always notified of the shipment and how soon it be at my front door. I contacted Vitality for a list of all orders so I could recompense with my insurance company and within ten minutes I had the list emailed to me without questions. I would recommend Vitality."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-02-05
A rep from Vitality Medical, Megan-VM, has responded:

“Thanks so much for the kind words and for taking the time to provide us with a review of your experience. We’re delighted to hear that it was pleasant and you got your needs taken care of. We wish you the best, have an amazing day!”


Verified
5/5

2024-02-03

Shipping and selection are awesome

"In getting an Ostomy revision I found my old bags no longer worked and needed to try different types and get them quickly. Your awesome selection and FAST FAST shipping has made this after surgery experience so much more amazing and taken so much stress away in trying to adapt to these new needs and changes"


Rep reply posted 2024-02-05
A rep from Vitality Medical, Megan-VM, has responded:

“Hello, we are happy to hear that it was easy to find the item you were looking for on our site and get it to you quickly, thank you for leaving a review, and have an amazing day!”


Verified
5/5

2024-02-03

As expected

"Easy process, product was exactly as expected"


Rep reply posted 2024-02-05
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day!”


Verified
5/5

2024-02-03

Thank You!

"Really appreciate your customer service so friendly and always are fast with your responses to provide the best service. "


Rep reply posted 2024-02-05
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!”


Verified
5/5

2024-02-03

this nurse knows

"muscle stimulation is important in muscle mass retention and pain control.
don't reach for a pill if you don't have to do so.
"


Rep reply posted 2024-02-05
A rep from Vitality Medical, Megan-VM, has responded:

“Thanks for the review and feedback we hope to see you again soon!”