"Shipping is too high it used to be cheaper or should be free for over $100 purchase "
"easy to re-order, faves, reasonably priced three day shipping, delivery right on time. Thanks again for saving the day, Jason."
“Thank you for the positive review! We are happy to hear that you were all around pleased with everything. We look forward to seeing you again!”
"easy to navigate, found good prices."
“We're happy to hear that you had a positive experience with our website and that you are pleased with the prices. We appreciate the feedback and your taking the time to leave a review, have a wonderful day!”
"Great easy shopping. Fast...no hang ups no glitches in processing. Thanks!"
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"Found the product I needed, and checkout was easy."
“Hello, we are happy to hear that it was easy to find the item you were looking for on our site and process an order, thank you for leaving a review, have an amazing day!”
"I received the product that smelled like burning plastic and toxic fumes I was breathing in gave me a headache and hurt my lungs. That are bad enough that I have to use oxygen 24/7 I cannot use these cannulas they are toxic. "
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and it looks like our customer support is already processing a return for you for the returns department to take a look into. If you don't hear back promptly please also feel free to reach out to returns@vitalitymedical.com and we will make sure this is addressed. ”
"Excellent prices! We’re in for the savings, Gotta have it. "
“We are happy to hear that you are pleased with our prices. Thank you for your business and your positive review.”
"They have the best price on Addipak unit dose vials. "
“We are happy to hear that you are pleased with our prices. Thank you for your business and your positive review.”
"Quick and simple. Very user friendly process."
“Thank you for the positive review! We are so happy to hear that you were able to find the items you needed here. We look forward to working with you again, have a great day!”
"The title says it all! Nothing to add. "
“We are pleased to hear you received your order in a timely manner. Thanks for the review. We hope you enjoy the rest of your day!”
"Xeroform which my wife needs arrived on time"
“That is wonderful to hear, thank you for your business and for leaving us a review. We look forward to working with you again, have an amazing day!”
"Very difficult to change quantity. The drop down does not work. Same problem every time I order. "
“We're very sorry that you had an unsatisfactory experience on our website but appreciate your feedback, we will relay this to our team to further look into for future instances. ”
"I found my supplies pretty fast and the price was reasonable; however, shipping fees were a little high."
“Thank you for the positive review! We are so happy to hear that you were able to find the items you needed here. We look forward to working with you again and will relay your feedback, have a great day!”
"Items that I've been ordering for a number of years seem to be UNAVAILABLE or BACK ORDERED lately...and by that I mean for the past year. I could understand it during the pandemic, but one would think things would be back to normal by now."
“We are sorry that you are disappointed but appreciate your feedback. We apologize for any frustration and will pass your comments along to management.”
"Vitality Medical is#1, no doubt!"
“Thanks so much for the kind words and for taking the time to provide us with a review of your experience. We’re delighted to hear that it was pleasant and you got your needs taken care of. We hope to see you again, have an amazing day!”
A rep from Vitality Medical, Megan-VM, has responded:
“We are sorry that you are disappointed concerning shipping but appreciate your feedback we do regularly have free/discounted shipping once signed up for the newletter those will be sent via email. Your comments will be passed along to the team.”