"Tried to purchase some tickets online and the payment process failed.
Each time I tried (twice), I was charged $1.
So I phoned and everything went well.
I now have my tickets, but am still waiting for the refund of the $2."

"No knowledge of the tickets I was looking for."

"Great Service and took care of my ticket needs"

"Called to get tickets for the game vs. Miami Dolphins in Miami and spoke with Pedro Vera (ext. 3366) he was incredibly helpful and well informed. The entire transaction was processed smoothly and efficiently. I will be calling back to place my future orders with him.

Awesome JOB!!!

You made me feel valued as a patron.

Thank you,


"

"Customer service was great and I always find the cheapest tickets here!"

"Bought 5 tickets for NIU vs Nebraska wanted to make sure the seats were together was on a chat with Mark. He told me he could save me some extra $ wound up saving about $40 on the order. Was very pleasant and helpful during the chat online and on the phone. A++++"

"I was having trouble with a promotional email and started a live chat with Chris. He immediately said that he was sorry and could help me over the phone. He placed my order and applied the discount in under 15 minutes and even looked to make sure I was getting the best price. He was extremely helpful, efficient and nice. "

"Thank you Matthew for assuring me you would help me in purchasing tickets LeAnne Rimes tickets after several hours on line. My time is valuable as well as many others. I just want to send a shout out to Matthew who handled this issue professionally and quickly.
Thank you
Sharon Aello"

"I called inquiring for tickets and Matt was very polite and able to help me with my questions and ultimately purchase tickets for a concert in October. "

"She was Amazing , patient and helpful "

"Best customer service ever A+"

"I had received an offer to get a discount on some tickets I was looking at. I tried to use the offer online and it did not work correctly. I ended up having to call, which was a little bit annoying, but the person I worked with was very helpful and the offer got honored in the end. I would say the overall experience was salvaged and I would recommend using Vivid Seats."

"He was informative and answered all my questions."

"His patience and helpfulness was bomb! Most appreciative of his time and kindness."

"Justin did a great job resolving my issue. I was very frustrated using the app but he helped me make my purchase and was personable and friendly along the way. Made a big difference"