"Mark has great communication skills and I could tell he takes pride in his job when it comes to helping customers with issues applying online promo codes for tickets. Returned my call within 5minutes after I initiated an instant Chat. Talks a bit fast but I got it. Thanks for your help Mark! Go Rangers! "
"It was really easy using live chat and got a call very soon after. It saved me some stress."
"Rep was very professional and courteous. Very understanding of what I wanted and produced it."
"I went on a live chat online to ask a question, and Brady called me back almost instantly and helped me with everything I needed! He was so friendly and patient, and really exceeded my expectations! I’m a very satisfied customer!"
"Talking to Julian was a pleasure. Quick transaction and answered all my questions pertaining to fees and ticket entry to the event. "
"Kyle was efficient and easy to communicate with and solved the issue I was experiencing online! Great customer service overall and will definitely going back to Vivid Seats for future concert tickets. "
"Need John to call me back (see note above) Blair @ ***-***-****"
"John was great about accommodating us, very professional, and patient."
"While trying to purchase tickets, I was having issues applying a promo code that I had received from Vivid Seats. Mark Jackson called me and helped me get my tickets and the deal! He was SUPER friendly and very helpful! It was my first experience with Vivid Seats customer service, and I will definitely purchase tickets from them in the future because of this positive experience. "
"I was very rushed to buy my tickets for an upcoming baseball game and I went through the website chat feature as I was having an issue checking out and using a discount code. Mark saw my urgency through the chat and asked to call me instead. The phone call was less than 10 mins and he was able to provide help for my issue I was having and order my tickets for me all in a timely manner. He provided me his business cards for future help. His attention to detail and friendly attitude is what every business needs in a customer service rep. Will be calling him for future business!"
"Everything was perfect and very hehelpful! Thank you! "
"Luis A. was a delight and very professional and kind and helpful. "
"am very happy to the person in the phone, grate attention "
"I had an issue with getting a discount to work and the agent on the chat called me and walked me thru the process and took the order over the phone to ensure that I received the full discount from the promotional email that I received. Incredibly helpful and definitely 5 Star Service! Thanks for the help Mark Jackson!"
"Hi Vivid, My long-time (old) friend, known each other 38 years!, is a NY Yankee fan... one of his many flaws :) Probably why we get along. He's visiting me in SoCal this weekend, wanted to surprise him with tix to the LA-NY big rivalry game. Like most folks, I went off to compare resellers and you all kept coming up as easiest to navigate, great seat view function, then pricing... frankly about mid-range, but I saw a 10% newbie deal. Signed-up, waited for magic email...never showed, called-in and Luke S. was genuinely friendly, customer-centric, offered up a few options and secured me the best seat-to-value that fit my range. In this day of devices taking over, it as refreshing to speak to a real human, without a surcharge, and someone who made me feel my business was important. Keep up the good work, make sure to give Luke kudos on a job well done! -Mark in SoCal"