"I was trying to buy tickets on my android, but it wouldn't accept my address. Julian G. was able to call me and complete the order. Fast, pleasant and thorough!"
"Was having trouble with an online order. Picked up the phone and Mark helped me. He was very professional and got me the discount that I was supposed to get but which was not reflected in the order under "Ticket Details." Mark is an excellent ambassador of Vivid Seats. You've got a customer for life. Thanks again."
"JOHN TOOK HIS TIME AND WALKED THRU THE PROCESS OF ORDERING MY TICKETS.
HE TOOK ME THRU EVERY STEP, AND MADE SURE I HAD HIS EXTENSION IN CASE I
NEEDED TO GIVE HIM A CALL BACK. YESTERDAY I CALLED WITH QUESTION AND HE
ANSWER THEM WITH NO PROBLEM AND TODAY I CALLED HIM BACK AND HE PROCESSED
THE ORDER. I NOW HAVE MY TICKETS, THANKS TO MY NEW FRIEND JOHN.
SHOOT OUT TO JOHN FOR EXCELLENT CUSTOMER SERVICES....
GOD BLESS"
"I got a 10% off coupon that wasn't working. I got hooked up with Mark on the chat then he called me and got me my 10% off in just a matter of minutes. Thanks Mark, you are the man!"
"i contacted the customer service department because i was unable to use a coupon that had not expired and that i had earned due to several purchases through vividseats. i provided the rep with the coupon info and they said they could not do anything about it so they provided me with a different discount, which i am thankful for but it felt like they were just trying to get the sell rather than making sure i received what i was supposed to get. "
"This is Horrible! Shame shame "
"I called with a question about giving the tickets to a customer. The gentleman that help me was efficient and very pleasant to talk to. He actually just booked the tickets for me so I didn't have to go back on line. in a world that is so technology oriented, it was vert nice to speak to a real person!!
Highly recommend Vivid Seats!! "
"This was my first time purchasing tickets to an event through vivid and johnathan was extremely kind and helped me get the best value that I could as I was purchasing tickets for my daughters birthday. Thanks so much!"
"Vivid Seats, and especially their representative, Stephen H., made the purchase of the tickets for the event we were wanting to attend a quick and easy process. Stephen took the time to ask questions and then searched for the best possible seats to meet our needs. He answered all of my questions - even when I called back about 30 minutes later with another one. I have used Vivid Seats before, and will use them again. Thank you Stephen, and Vivid Seats."
"I had a couple of questions regarding an event and the tickets for it, however I have had horrible experiences with customer service in other companies that I did not want to call. I decided to call anyways and John L. made sure that i had a good and easy experience. Thank you John for helping me get the tickets for my parents !! "
"I had a 20% discount code, tried to use it, unable to use it because it was expired (it wasn't expired). Called Vivid to use it, they gave me the 20% discount, but it took an hour of my life that I'll never get back. "
"Justin was very helpful to resolve the problem I was having to purchase some tickets."
"I was having trouble purchasing tickets for a nas concert in Los Angeles and I called In spoke with a gentleman Brady went over and beyond to help me get the best deal. Over all the best experience "
"I tried to order tickets on line and couldn't print tickets so i called and was helped"
"Ryan was my sales agent and wow ..Helped me through the whole process . I made a large purchase and he was great .. walked me through everything and answered all my questions. Will Definently being using Vivid again just because how well of an experience I had... Thanks Guys"