"Received an e-mail for 10% off my next purchase. Couldn't get it to work though, so I called the ***-***-**** number for more assistance. Spoke with Natalia (ext. 3367). COULD NOT have been more personable. And super helpful to boot. She fixed the issue lickety split. This was the first time I'd ever purchased tickets on the secondary market from anyone other than Stubhub. But after this experience (and $ value!), it certainly won't be the last."
"I was supposed to have a 10% discount and the website would not apply it for some reason, but I called in and Alexis B. helped me. She was very personable and helped solve my issues quickly and easily! Now I can go see the Jonas Brothers at a great price!!!"
"Flying to Detroit, living in Denver and need to have ticket for Tennis matches at the Western & Southern Open, after I am already in flight. Poor timing on my part, but they solved the problem for me, getting the ticket sent to the hotel in Detroit so that I will have it in Cinci. Excellent experience, very helpful and dealt with it like he just finished addressing it with another caller in front of me, effortless. Thanks so much for your help!"
"I worked with Monique M , on purchasing my tickets. She was very knowledgeable in regards to my questions. I also told her I had a coupon which she had me send her by email while I was on the phone with her and was sure to take it off my purchase. Very good at everything she did for me. Your lucky to have her as an employee "
"I called and spoke to Monique who helped me use a 10% off code to purchase the tickets I wanted. Smooth and fast transaction. "
"First time Vivid user; Pedro was great.
Friendly and helpful, got great seats.
I plan on using Vivid going forward, and will be sure to ask for Pedro!"
"I asked a question via live chat, a rep asked if he could call, made the process so easy and saved a lot of $$$"
" This site is totally unreliable. Totally.
We bought seats to a Rolling Stones concert , paid then over $1,000 six weeks in advance of the shoe and traveled 2,000 miles only to get there and end up in the &($# wings unable to see the stage and barely able to see the video screen.
Our tickets came up "invalid" when we got to the gate. It took us over an hour to even get the crappy seats they eventually stuck us with.
Now, after we are home and I am finally willing to deal with these people......they are sending me forms to fill out.
RUN!! RUN!! RUN!! Anywhere but Vivid Seats."
"Luke was the agent who assisted me and he was fantastic. I had several questions and he was patient, helpful and very willing to assist. I was a little anxious prior to my purchase but Luke put me at ease and made my purchase an enjoyable, pleasant experience. Would love to deal with him for all my future purchases. "
"I tried buying tickets online, and got stuck at checkout, so decided to call the number. I got Mark Jackson, who was so pleasant, efficient, and knowledgeable that it was super-quick and easy to purchase the tickets through him.
I would recommend Vivid Seats to anyone looking to purchase tickets--thanks Mark!
"
"The process to purchase my ticket was made very simple and explained very well by Justin G. at Vivid Seats. "
"This was my first time ordering and Pedro was friendly and helpful. I will call him for all my event needs. "
"Alexis was very helpful today with my purchase of tickets!"
"Naomi was very helpful and patient. She worked through the issue I had buying tickets and was very professional the entire time. Thank you Naomi for a very pleasant experience."
"Jonathon Q was delightful & extremely helpful"