"Mark Jackson was very helpful and patient during the entire process and he helped apply the 10% discount on my tickets"

"Natalia P was extremely helpful and clearly explained everything through the buying process."

"Dominic was able to easily handle my order, after I had a lot of difficulty trying to do it online, as it would not accept my billing address. "

"Monique was great to work with! She was able to apply the promo code I had and called right away to finish up the order. She confirmed all of the information 2 or 3 times to make sure everything was correct!"

"I got lucky about the seat"

"Nick quickly corrected a pricing mistake and made the process easy and enjoyable"

"I had been trying to get an answer from the VividSeats chat box for over an hour and they could not simply answer my question and ended our conversation without caring to help me. When I called the Customer Service number and was transferred to the Sales Team, Brady answered my question in less than 1 minute. I felt as though he truly cared about what I was tying to do and helped me solve my problem. I wish I had started with Brady from the beginning and will from now on, go to him with any future ticket requests!

Kudos to Brady for helping me when I struggled to get an answer for over an hour!

"

"Website was confusing this old guy and John jumped in and got er done. Great customer Service. "

"I was struggling to purchase my tickets for my concert tonight for some reason I couldn’t figure out. I had to call in because I was extremely frustrated as soon I ryne called me everything started to get much better and he got me tickets fast! By far my best experience yet with buying tickets!"

"Tyler was a great help in handling an old gift card questions and processing my order. Well done!"

"Julian did an excellent Job of helping purchase tickets on line - very helpful and pleasant.
Hoping to be able to download the tickets soon as it is a birthday gift to my brother."

"Amazing customer service from John! Thank you for helping me and making me feel safe with my purchase! So excited for this show."

"I had received an email for discounted seats to a show I was debating on buying tickets to. I clicked on the link and was unable to get the discount to apply at checkout. Called and Pedro V. was extremely nice in making sure I got the advertised price. He genuinely seemed excited about the show I was attending. It's nice to talk to someone on the phone who understands the value of a good concert when I'm buying concert tickets.
Felt like Vivid Seats wanted to make sure I was happy with my purchase through the people they hire to take care of their customer.
Good job Pedro V. and Vivid Seats."

"I couldn't get the app to work for some reason, Chris helped me through the chat and over the phone. He was an awesome help."

"Smooth, knowledgeable, great information was given, pleasant agent."