"Connor E. at extension 3208 was great in assisting me locating great seats for a Grand Ole Opry concert; that was listed as a full - sold out show! We had a great time and appreciated Connor going the extra mile and efforts to make this a highlight during our visit :)"
"Brady was a great help to get the tickets I wanted at a discounted price. Thanks!"
"5 hours total wasted since my attempt to purchase starting last night. Tickets cancelled. Called again and repurchased. Cancelled again. $700 hung up in refunds that I have to wait for. Customer service only exists if you want to purchase. You can forget about getting help with an existing order. “Live chat”? Nope. It’s all robo-operated because apparently they think their customers are too stupid to tell. . If they orchestrated an intentional method of how to thoroughly disappoint their customer base then they are doing a terrific job. "
"Thank you Jonathan Quarles!!! You got me the tickets I was looking for at a great price. Thank you for putting in the extra work for me. Looking forward to the game."
"So the website wasn't working and I didn't want to lose the seats, so I called and got the nicest guy - Connor. He was able to handle the whole thing for me and the price was still the same. So perhaps I'll just call from now on!"
"Tyler J. Is a definite asset to the company. He was friendly, helpful, courteous and interested in solving my problem."
"I get great service every time I call you. "
"Thanks to Mark for coming through with clutch GA tickets a few hours before our show started. I have already recommend vivid seats to friends. "
"Julian was very friendly and helpful. He held a nice conversation and finished my transaction very easily. Provided excellent customer service "
"Justin was fantastic and very helpful. I got an email with a discount code, and the website would not recognize it. The website UI definitely needs an update, but for now, the representatives can help!"
"Steve was amazing! Super helpful and killed it in regards to making my decision to purchase right then and there. Called in for a simple question to the online purchase I was about to make, but he made me feel a lot more comfortable completing the transaction with him. Amazing experience and now off to the ballgame! My kids want to thank you as well Steve!! "
"I had trouble applying a 10% savings and the customer service rep was more than happy to help. I appreciated the personal attention and follow up afterwards. Thanks!"
"First time using vivid and could not have have a better experience. My rep Steven Henley x3301 was such a professional, he walked me through the whole process and really understood my needs. I would definitely recommend him moving forward with any of my ticket needs. He took care of all my questions and it felt like he knew what I needed. "
"I spoke with Justin and he helped me out a lot. I was able to purchase the tickets with ease. He is very friendly, polite, and helpful. I would purchase tickets through him again. Thanks VividSeats! "
"It was an amazing and great experience. Mark Jackson helped us so much. He made us want to but the tickets to see Shawn Mendes. We really recommend him and hope to use him again on future purchases."