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Verified
5/5

2019-04-26

Great customer service

"Representative was very helpful and helped me pick the best tickets "

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Verified
5/5

2019-04-26

Luke was amazing and very helpful

"Thank you Luke for helping me with the tickets and explaining all my options I had.
thank you
Darren
"

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Verified
5/5

2019-04-26

Amazing!

"I’m so happy that customer service always gives me great deals! Very friendly and professional too. "

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Verified
5/5

2019-04-25

Mike Jackson, You are the best

"Hey Mike,
Thank you so much for helping get those front row tickets. I'll definitely be calling you directly from now on!
"

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Verified
5/5

2019-04-25

Great Customer Service

"The representative that I spoke with was knowledgeable and honored an on line deal. She was kind and friendly. Awesome service!"


Verified
5/5

2019-04-25

great service

"Tyler was able to get me what I desired fast. He was very professional and polite. This excellent service is what will continue my business with Vivid . "


Verified
5/5

2019-04-25

Great service Julian

"Very helpful and friendly "

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Verified
1/5

2019-04-25

They do not refund your money

"I lost over 100 dollars and did not get to go to the show I wanted because they cancelled my order for no reason and then did not refund my money. YOU CAN NOT get in touch with a human or any customer service. They stole my money and then ruined my chances of going to a show that is now sold out and hundreds of dollars a ticket.
I have proof of everything and it doesn't matter because there is no way to talk to a human.
"

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Verified
5/5

2019-04-25

Well handled!!!

"For order #25547529 & #25581367 I printed tickets and those tickets were declined at the venue. We eventually got in the venue, but it was frustrating. I contacted VividSeats via their webform, I was contacted, I was given a credit, and spent the money immediately on more tickets using VividSeats! I called in to buy the tickets so I could use the credits and Jonathan Q. at ext. 2503 was excellent...it was painless to use the 2 credits on 1 purchase, nice job for the investigations dept & Jon Q!!!"

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Verified
5/5

2019-04-25

Matthew

"Very friendly fast and efficient "

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Verified
5/5

2019-04-24

buying tickets

"Ashley made this experience very easy,MUch more so than if I had to do it myself.
Her knowledge and personality makes Vivid a better company
"

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Verified
5/5

2019-04-24

Good customer service

"I was trying to buy tickets online, but kept getting an error with my address for some reason. I called in and Derrick helped me walk through the purchase with my discount code."


Verified
5/5

2019-04-24

Awesome

"Monique was very nice and answerd all my questions. Great service "

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Verified
5/5

2019-04-23

Helpful

"Jamal was very kind,helpful,caring and knowledgeable in helping with the purchase of the tickets. Thank you. God Bless You "

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Verified
5/5

2019-04-23

Awesome!

"Very helpful, nice and professional! "

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