"Thanks again! Actually got the exact seat I wanted. "

"I was talking to Julian for general information he was super helpful. The tickets were going fast so he’d given me his information so I could call him back and get my tickets. He was such a sweetheart!!!! So very nice!!"

"10 days before Phantom, I searched online for (2) tickets. Of course, Vivid Seats popped up in the search results. I had not used them before so I thought maybe I’d get a deal!
I wanted decent seats based on price. Seats for $200 or more, each, were available. I chose seats located orchestra right SOMEWHERE BTWEEN ROW A AND ROW UU. Essentially the entire last section to the right. I never knew where the seats were.
I assumed they’d be good seats. My first mistake was not to use the actual venues website.
Vivid Seats made clear that they were a 3rd party resale site. I had never dealt with a site like that before (and never will again). I gave them the benefit of the doubt and continued with the sale.
I had a chance to cancel when I got an email saying that I a) would not know my seat assignment until I looked at the ticket and b) I’d have to go to will call to pick up the tickets because they (or the seller)were unable to provide electronic tickets or mail them in time.
When my companion and I got to the venue, we went to the box office and the teller was surprised to know the name matched but the address and the order number on the tickets didn’t match. As was I.
The kicker? After fees and taxes, I paid $619 for 2 tickets for Phantom. The tickets I received had a face value of $70 each totaling $140.00.
In my opinion, they were the worst possible seats. There were only 7 rows between us and the back wall of the venue and there was only 2 a couple of seats between us and the wall to the right.
We could barely see the faces of the performers. The “chandelier” was out of view until it was lowered.
NEVER AGAIN.
"

"Tyler W. could not have been more helpful in buying my Sheryl Crow concert tickets. Not only was he polite and professional he actually made the experience of spending a lot of money fun!! In addition, the entire transaction was so easy I was able to print out my tickets almost instantly after placing the order. I would definitely recommend Vivid Seats to anyone who needed tickets for a special event and I will continue to use Vivid Seats in the future. "

"Overall, it was an excellent experience ordering my tickets at Vivid Seats. Isai gave wonderful customer service and seamlessly walked me through the ordering process. This won’t be my last time ordering tickets through Vivid Seats and calling Isai!"

"After twenty years in professional sales to the medical community I can recognize quality customer service when I encounter as I did today when purchasing tickets to a Packers game. She is obviously a seasoned professional who looks out for the customer and helped me make a better choice in seat selection and saved me money in the process. I will definitely share my positive experience with family and friends and will mention Laura as the go to person at Vivid
Seats.

"

"Chris did an amazing job wth helping me get tickets to an event I delayed getting awhile ago! He shows great customer service skills and was prompted, respectful and very informative. Thanks again Chris, keep up the good work!!"

"HORRIBLE !!! IF YOU HAVE A PROBLEM YOU CANNOT SPEAK WITH A PERSON. TICKETS ARE NO BETTER THAN THOSE FROM THE VENUE AND ARE TWICE AS EXPENSIVE. USELESS AS A SERVICE AND A TOTAL RIP OFF. BUYER BE WARE AND STAY AWAY FROM THESE FOLKS"

"It was worthwhile calling for assistance - Jonathan was helpful and got me a good price. "

"I was checking out some MLB tickets on your site but was not really ready to buy. Vivid emailed me an opportunity to get the tickets with a 10% discount. I tried to purchase online and did not receive the discount. I contacted Vivid using "chat".
I explained the situation.......I was asked to email a copy of the 10% discount email.....which I did......the rep (Morgan) said they were reviewing the issue......After a while my chat was ended by "Morgan".......some time later a new rep (Mark) got involved.......after several communications this was also dropped.

I called Vivid and "spoke" to rep (Marcus). Solved the issue. That is whom I am actually rating 5 stars."

"I had to call for help and received great customer service. I recieved my tickets, in the app, the next day. Thank You"

"Tyler, did a great job helping purchase my tickets "

" I had a vendor pull his tickets but Michael was able to hook me up with comparable seats with comparable pricing. He worked professionally with me and was very patient. Because of his approach I will always use y’all first. "

"I purchased three tickets for $62 X 3 = $186. Even though the tickets are sent by machine I was charged $11 USD each plus another $52 service charge! My Visa account has me owing $343 CDN! Beware. You will pay double. The bill came through without mentioning that it is in USD. It Just says $249."

"Ashley B answered my questions in a polite manner. She was friendly and willing to help me purchase my Shawn Mendes ticket through the phone. She explained how to purchase my tickets and offered to repeat my information just in case if there were any errors."