"Dexter was really helpful and patient!! "
"George Ross helped me find great tickets for my event. He made the entire process very easy! Thanks, George! "
"Julian was delightful. I had concerns about my purchase because of the distance from my hometown and the price. I had questions and he had the right answers. He helped me find good seats within my price range. He is super friendly. He shared tidbits about San Francisco and what I could expect upon arriving at the venue. I expressed how important this was to me - anniversary gift for my husband. And, he helped me finalize my plans. He provided his name and extension in case I had any follow up questions once I arrived. That means a lot. Consider yourself lucky to have him as a member of your customer service team. "
"Jason was very helpful and took care of me in a very friendly manner he was great"
"Laura was very helpful and delightful to talk with!"
"Thank you for a great experience! I loved Laura...she had a great personality and was exceptionally helpful! Thanks!"
"Laura was so friendly and extremely helpful. She was able to answer all my questions and resolve my issue in an efficient and effective manner. I will definitely order tickets through Laura again!"
"Great customer service. Very helpful and trustworthy. "
"I would strongly recommend that you don't use vivid seats to purchase your tickets
I would recommend that you buy your tickets elsewhere due to the dissatisfactory customer service I have been receiving by vivid seats. They do not care about their customers as I have emailed them 20 times, tried to live chat them, called them 35 times without any response. I have been trying to speak to a manager or supervisor about some issues regarding my ticket however no one is bothering to reply to my emails or even send me an EXT number so I can contact them. REALLY unhappy with my experience with vivid seats! Save yourself the time and money and gain a better customer service experience by buying your tickets elsewhere."
"I called to get help with an online purchase and Chris B. not only understood my problem, but went the distance to solve the issue and was able to offer a better option for my purchase for a family with 4 kids. "
"Nick from Vivid Seats was incredible! He was willing to help with whatever I needed and went above and beyond to make sure I was satisfied with my purchase! I will for sure be ordering from Vivid Seats again and I will be ordering from Nick again! Way to go Nick! Vivid Seats is lucky to have someone like you in their customer service department."
"Huge hockey fan in Toronto, looking to attend NCAA Semis. Purchased great seats through vivid, but my name is not on CC used to purchase seats. After a couple of tries, I spoke with a great CSR named Aura who listened to my concern, took my information and resolved issue. It did take me a couple of cracks on the phone to get through to a live voice, but email communication from Vivid kept me posted."
"Helped find good sears reasonable price. Thank you !"
"last minute tickets, vivid seats came through."
"i received an email with a discount on the purchase of stanley cup tickets. the code did not work online. i opened a chat with Alexis who suggested she call me and she fixed the problem and provided me with the proper 10% discount."