"After calling Vivid Seats was immediately connected to Johnny.
Johnny quickly found great seats at good prices and clearly demonstrated thorough working knowledge of the reservation process. He then took the time to find all discounts available to me and applied them...he represented his company well!"
"Very nice, highly recommended "
"I was so relieved and so impressed with how easy it was to purchase my tickets for the fabulous Raptors in Toronto! I had been trying to navigate a different system for purchasing tickets with no luck for almost an hour. Then I discovered Vivid and that they had a phone number. I called and was immediately directed to helpful, kind, and efficient customer service. I got exactly what I wanted for a much better price than I expected-thank you! "
"I had an issue with my tickets due to a wrong descriptions by the seller. Tamasha came to our rescue. She called me back to ensure that our family could sit together. My family had an excellent time. Thank you, Tamasha!!! She is an absolute Super Star and deserves a bonus. "
"I had a $100 refund to use on next purchase. Could not get code to work on the app. Called customer service and spoke with Jennie E. She was able to help me purchase my tickets and use my refund. She was very helpful"
"I bought tickets to the Rutgers Michigan game online and the QR code never arrived. I went online to Vividseats chat and was helped by Danielle and her amazing team who stayed in the chat with me for more than 30 minutes and actually got us our tickets in time for the game. This is the best customer service I have experienced in a long time!"
"I have tried to book a ticket numerous time and each time I get an email saying my order has been sent for cancellation. I don’t u set stand why I am unable to book the ticket I want. Customer services has even booked a ticket for me and the same result- Your order has been sent for cancellation. SMFH, It’s annoying and I’m disappointed. "
"Hi,
Richard/Rick did a great job and helped solve my issue quickly! I appreciate his help a ton. I was a little worried about not receiving my tickets on time, but knowing that the customer service staff is great is likely to make me repurchase from Vivid seats."
"Dana was super helpful and made buying my tickets an easy and pleasant experience! I'll buy again this way."
"Thank you Leo for your help!
It was a pleasure speaking with you, and we appreciate the extra effort you spent to make sure we understood everything before making our purchase. We will be back again!!!"
"Leo was great! Never used your company and he made it very easy!"
"the sales person gave tickets to a parking deck after i told him i had a RV!!!!!!!"
"Meghan was exceptional! Loved that she asked personal questions while we waited for info to upload. "
"For some reason I couldn’t get to the checkout page so I called and spoke with Christian. He was courteous professional and helpful and facilitated me acquiring the tickets I was looking for. He also gave me some insight as to what might be obstructed at radio city Music Hall. Christian is definitely an asset to your organization. Five out of 5/10 out of 10… often times the talk with customer service and they are unable to help, Christian met and exceeded my expectations"
"Ada made my ticket purchasing experience so easy! She helped me with not 1, not 2, but 3 ticket orders for different events in different states. She even assisted me with rectifying a billing issue regarding my credit card. 10/10 experience. Thank you!"