"I called inquiring about the seats I had bought. I realized last minute that I was supposed to buy 5 tickets instead of four. Gian was amazing and helped me locate two extra tickets in the row that we were in so the rest of my friend group could go. On top of that, he applied a promo code which was super thoughtful of him, especially because he is not obligated by any means to give that out. Thank you so much Gian for making this process less stressful because I was really stressing out that I would have to tell two of my friends that they can’t go because of a mistake I made. Shout out to Gian for saving my ***! "

"Great experience and service"

"This was my first real experience using Vivid Seats and I will definitely be coming back. Johan ELA helped me via live chat earlier and she was pleasant and helpful. Chris helped complete my purchase and really went above and beyond, checking other sites to confirm details about the seats I was getting. It is really nice to interact with a company and it’s staff that really take pride in customer service."

"Ronald was able to quickly identify the best available tickets for me and get them purchased! This experience was ONE MILLION times better than the miserable process of trying to secure tickets from Ticketmaster or anywhere else! Well done, Ronald and well done, Vivid Seats!"

"For some reason, my card wasn't working. Called vivid seats and order placed over the phone within 5 mins"

"Romeo was very patient and kind. He addressed all my questions and made me felt very comfortable in doing this transaction."

"Customer services was EPIC! The handling of my problem was taken care of swiftly and gratifying. Thank you again Sammy m. "

"I want your company to know that I really appreciate the customer service agent I spoke with. She was very patient when she assisted me with my issue. I really appreciate her assistance with my purchase. Thank you so much!! "

"Alfred was super helpful. He was very patient as I weighed my options. "

"Their 100% guarantee isn't worth the paper it's written on. They won't send tickets to you and will not provide proof "

"Tiera’s customer service is superior. I had a bad experience previously with another vendor and was nervous about purchasing tickets. I felt like Tiera really listened to me. She was very kind, helpful, and professional. She is a very valuable asset to Vividseats. Because of our interaction, I will continue doing business with Vividseats."

"Ashley was extremely helpful to me in obtaining 3 seats to a hockey game, and directing me to the parking options available, which I took advantage of."

"Fast and friendly customer service - thank you so much, Richard R. "

"It was my first time buying tickets and Chris made everything a breeze! Will definitely use you all in the future"

"I was going to order tix online, but your site does not specify seats are together (Fix this!). So, I called and got Anthony. He was helpful, specific, friendly, and funny, so I bought my tickets and the seats are together. When I order from Vivid again, I will call Anthony directly."