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Product & services pricing
0.00/5
Chance of future purchase:
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0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

5/5

2022-12-06

Did a wonderful job

"Very good she did a wonderful job"


1/5

2022-12-04

Incompetent staff and website

"The website didn't like my address and kept preventing me from completing the purchase even though I chose the address option it suggested as I began typing it in. This cost me the ticket I wanted as it disappeared after the first time it refused my address. So I had to call to order the ticket and the guy who could barely understand or speak clear English, misspelled my name. $506 ( $124 service fee ) and I said each letter of my name and he still couldn't get it right. Called back once I got the confirmation email to ask them to fix it and they said they did but refused to resend the confirmation and every email I've received since still has my name misspelled. I will never use vivid seats again, I've already Uninstalled the app today as well!"


5/5

2022-12-03

Very helpful!!

"Today I made an order to attend a hockey game. Customer service representative Michael was very helpful and kind throughout the whole process. Thank you Michael for your help and kindness. "


5/5

2022-12-03

EXCELLENT CUSTOMER SERVICE

"After looking at the prices for tickets on the National Geographic website for their 2023 live lecture series I went to Vividseats. My experience in the past was excellent pricing for quality seats. I needed assistance in securing seats for several lectures in the same area and Denise (customer representative ) was able to secure my seats in the same area for both lectures! It was a relief and appreciated the discount on the second set of tickets. I will definitely request Denise to help me secure additional tickets in the next several months as more lecture series become available.
Thanks again
"


5/5

2022-12-03

First LA kings family game

"Menchie was the most helpful and patient agent. she truly made my over the phone experience great!!!"


5/5

2022-12-02

ronald was excellent

"easy buy. I'd buy again. Ronald was excellent"


5/5

2022-11-29

It was easy and less expensive!

"I called the 1-800 number and the agent was fast and helpful. The tickets through this sight were also less expensive. I saved almost $200 on my tickets. My family and I are looking forward to a great experience. Thank you!!"


5/5

2022-11-28

Easy and professional

"Instead of buying the tickets online, I bought them through a Vivid Seats agent named Brix.

He was helpful and explained every question I had regarding the process. He waited patiently until the email came through with the tickets.

He was helpful and professional and I would be happy to have him help me on another occasion.

Thank you, Brix.
"


5/5

2022-11-27

Great help

"I had trouble with a coupon code , gave them a call and angel was unbelievable help and even saved me more money!"


5/5

2022-11-27

Great Service

"Niclole was very helpful and courteous. I truly appreciate your time and the convenience! Thank you!"


4/5

2022-11-26

MLB Spring Training 2023

"Alfred was very helpful, We used SeatGeek last year. Changed to Vivid as your BBB rating is A- and are accredited"


5/5

2022-11-25

In-person Assist 5 Star

"Chris was extremely helpful and conscious of customer satisfaction. I let home know website was not letting me purchase tickets and without missing a beat he completed my transaction."


5/5

2022-11-24

“Great service”!

"Jonathan provided “Great service”! Thanks "


5/5

2022-11-23

Michael H. was extremely helpful, and the reason I am a customer.

" I would not be a customer if he hadn't provided the excellent service that he did. Do yourself a favor and call the customer service number when purchasing tickets. Ask for Michael, he helped me with my purchase and was very pleasant to work with."


5/5

2022-11-23

Purchasing tickets was very easy

"Gene was very helpful in my purchase of tickets for as I wanted to purchased them for Christmas gifts to my children. He listened to my need and was very helpful and thoroughly & professionally assisted me in my purchase. "