"I was having a problem with my credit card on the website. John identified the issue when I called, the issue was addressed and resolved, and my purchase was completed without further delay. Thank you very much to John."
"Quick and excellent service was provided to me by Agent 3208. Mobile ticket download was a plus!!! "
"Morgan was very pleasant and helpful! "
"I recently bought tickets for an event through Vivid. I would NOT recommend them to anyone. While i was booking my tickets, they sent me a 10% off coupon that they then refused to offer. When I asked to cancel the order - every product in the US can be refunded within 72 hours by law - they refused and claimed to be unaware of our consumer purchasing rights (according Alex M the rep i spoke to). Furthermore, they had no supervisors who were willing to speak to us about our experience or assist us."
"Rep very helpful accurate and very timely "
"3.5 hours til kickoff, still haven’t received the tickets I ordered 2 months ago? Sound fair to you??"
"I called because I couldn't figured how to buy tickets on the app. Alex was extremely helpful and made the whole process smooth. Thank you"
"Actually spoke with a person and bought over the phone. Michael was very pleasant to deal with."
"I’m a first time buyer of any sporting event tickets so when I wanted to gift NHL tickets (GO KNIGHTS GO!) to my adult kids, I was a little apprehensive and a lot uninformed.
It started w a Live Chat and ended w a call from Morgan and 5 tickets to the game. Great guy! Clear explanation, safe transaction, and successful purchase. Couldn’t be happier w the level of customer service here. The kids are ecstatic and all know now to go to Vivid Seats for resale tickets. Thank you, Morgan!"
"Ticket Agent helped me with tickets to a basketball game. He was friendly, very thorough and explained the process. All information around seat location shipping and payment process was clearly defined."
"The gentleman who assisted me on the phone was polite and helpful and discounted the service fees I would have paid online. Excellent experience that I would highly recommend. "
"Had some issues with your website. Called and spoke with Alex. Took care of everything. Very friendly and professional. "
"Conner was really helpful on finding the right deal for me he is awesome "
"He was very helpful and courteous "
"Michael guided me through my online ticket challenges with ease without pressure. He found me the best possible tickets that matched what I was looking for, efficiently and with professional courtesy. Excellent work Michael!!"