" I had an excellent experience with your representative John when purchasing tickets for the Bob Seger concert on March 9, 2019 at the Ford Center as a Christmas present to my son and daughter-in-law. John made the experience very pleasant and I know They will enjoy Bob Seger as much as I have over the years."

"Nick was extremely helpful. He found me better tickets and at a better price than I expected . He was very nice on the phone and even asked me about my trip-he was a really nice guy! I will definitely use vivid seats again and I will be sure and call Nick's extension, as he's been the most helpful person I've had."

"Great service,caring,helpful."

"I explained to Morgan at ext 3204 that I was buying Yankees tickets as a Christmas present for my brother, and that I need to ensure I get the tickets before Christmas in order to present it as a gift. I told him mobile tickets wouldn't work. He understood, presented me with physical ticket options, made the sale, gave me his extension and hung up. I immediately called him back (three times) after the confirmation email told me I wouldn't be receiving the tickets until JUNE 19 (game is June 20), but no answer.

Customer service is telling me that all sales are final and there is nothing they can do - it's not their fault, but I shouldn't be punished for being misguided by the selling representative. Hopefully upper management can rectify this for me. "

"Very polite , friendly and helpful "

"I ordered tickets over the phone for an event with Aris. He was kind, friendly, and got me the best deal possible! Wonderful customer service experience! Will call again and request him for future ticket needs"

"I called to see if I can go somewhere directly to buy the tickets because of the service charge but Alex helped me by getting a better price and better seats. He was great!! I would definitely go to him next time I ever need any tickets."

"I was having a problem ordering online, so I contacted VividSeats over the phone, and the service was amazing! The employee who helped me, Dexter, was polite, efficient, and he was able to solve my problem and process my order with no difficulty. Thank you VividSeats!"

"We were specific and told the rep (extension 27630) that we required the tickets after purchasing so that we would feel comfortable booking hotels, rental cars, taking off of work, etc. He told us if we paid more and got the electronic ticket, that it would be delivered within a few hours of the purchase. We agreed, and paid over $400 for 2 tickets. 24 hours later, we didn't receive anything, and called him back at his extension 27630. He then informed us that the tickets would be delivered "the week of the event." I told him that we just spoke the day before, and then he promised us we would receive the tickets within a few hours. He simply kept repeating himself that the tickets would be delivered the week of the event, and ignored what I was saying. I demanded to speak to his manager, at which point he said that I would be connected to a manager in a few seconds, and then put me on hold for 15 minutes. I had to hang up, call back, and ask to speak to a manager again, and this time got to speak to the manager in a few minutes. I still have not received the tickets I was promised and do not have any specific date of delivery. The manager seemed nice, but now they are "investigating," and I do not know when the tickets will be delivered. The sales tactics are disgusting and untrustworthy, I will never buy from this site again. If needed, I will file a complaint with the BBB.

2018-12-05 Update: I was contacted by another manager who apologized that the rep had acted in the way he did, and she made sure I got the tickets, and also refunded me the cost of the transaction fees ($80). Although I would have preferred the experience to never happen in the first place, and would have preferred not to have to spend an hour on the phone trying to escalate to a manager, the managers did seem to handle the situation in a professional and effective manner. Revising review from 1 star to 3 stars. Will update if anything changes."

"I ordered 2 tickets in error. When chatted with the ticket specialist, I informed him of this and he helped me order 4 tickets together. He did NOT cancel my original order. Now I am stuck with 6 super expensive tickets and have to worry about selling the 2 extra tickets myself. I will not use this service again."

"Matias was super helpful!"

"Thanks for your help with the ticket purchase "

"I call spoke to Alex representive in tickets sales for vivid seats and he was very patience with helping me find the ticket and seating I was looking for Lakers game. Thank you Alex."

"He walked me through the steps. He found me better priced seating for our budget."

"Kyle was amazing! big fan!"