"the gentleman who helped me purchase tickets was great. the customer support has been awful. I have called and started a live chat and have had no response. "

"Nick was very helpful with my questions. Give him a raise."

"I apprehensively called...not sure how long I'd be on the phone, or how helpful my customer service experience would be. I was pleasantly surprised with how quickly my call was answered, how friendly my customer service employee was, and how quickly and easily my issue was resolved. I would not be afraid to call again in the future. I highly recommend Vivid Seats! "

"Bad online experience, but good rep experience by phone. Phone system was a challenge. Online did not offer egift card entry. Chat session never worked. Rep over phone did a good job."

"Matias Amos was very patient, polite, courteous, helpful. I explained to him about my shipping issue as I was traveling over Christmas. He helped me apply the discount on my vivid seat email that I could not figure out. I had a wonderful shopping experience with him."

"Operator was knowledgeable, courteous, and helpful."

"Justin was great and helped me secure all my tickets in one transaction. Everything went smoothly and we are all set for the game!"

"The hold time to access an agent was about a minute. The process was well explained and the agent worked with me on getting seating for my group."

"It was great was talking to someone I can understand for one and the person was a great help with my purchase of hockey tickets thank you "

"I went on the app to purchase NBA tickets but could not order due to me wanting to use multiple payments. Fortunately, I called and spoke to Luis and he was very helpful! He was thorough and patient! Not to mention he exhibites excellent customer service skills! I will continue to purchase from this company! Wonderful service "

"Very good experience! Service was awesome!"

"Ws bought our tickets the day of the concert a d they were cheap and great seats "

"From the time I got on the phone to place the order, it was a great experience in talking to Derrick, He was wonderful to deal with and answered all my questions. Patience of a saint as far as I am concerned. Great guy to have working for you. Friendly, polite and most importantly, very helpful."

"She was very helpful and made everything easy to understand. Was very Patient while I decided. "

"Took all the time to help me with all my question. Finalized the purchase wit ease."