"Agent was very knowledgeable and helped me get exactly what I needed! I will absolutely call him the next time I need tickets!"
"Rick Riessle was so helpful to me. It was a struggle to purchase tickets at such a high price point and Rick helped me choose the best seats, he handled the transaction, got me my 10% discount from my email and even hooked me up with an e-gift card. It was a pleasure purchasing from him. An hour earlier I had a bad experience with a Rep at Stub Hub giving me incorrect pricing, which is what sent me to Vivid Seats. Rick turned everything around and now I’m going to see The Rolling Stones! I’m very excited and my husband will be thrilled on Christmas! Thanks Rick!"
"Super slick! I called the number and talked to Marcus and he made sure I got the best seat for the price range we told him. Very satisfied."
"Frances was the customer service person that helped me get the tickets that I wanted"
"Wanted to buy NY Islander tickets online but called to ask a question. I spoke with Rick Riessle. After politely answering my question I decided to purchase tickets through him. He was extremely helpful, friendly, and professional. I will definitely purchase other tickets thru him and recommend him to others. Thank you Mr. Riessle. Merry Christmas!!!!"
"I was searching for Cubs tickets & was fortunate enough to have my order taken care of by Angel. He answered all of my questions, provided great information to me, & helped me select excellent seats. For me, it was so much easier than ordering on-line. He went out of his way to provide me with excellent customer service. In the future, I will be ordering my tickets directly through Angel. I appreciate his patience & knowledge. He is an excellent example of great customer service!24243747"
"This is the second time I have used Vivid Seats and I am very happy. I spoke with a customer rep named Alex who helped me find great seats at a great price. I have used other ticket dealers in the past and Vivid Seats by far offers the best customer service and best tickets at the best price! You can shop around but you will find the best prices at Vivid Seats, at least I have so far. I plan to use them for all my events."
"I ordered tickets on-line. I got a text alert from American Express asking me to approve the order. I did. But the web site took me back to a log in. So I tried calling the help number. But I did not have an order number and they could not find this order by my phone number. So did not know if the order completed or if my card had been charged. So I called to order tickets and got the ones I wanted for the original price. person was very helpful
Then to add insult to injury, I get an email offering me a 10% discount on the order, but I had already purchased the order. So clearly the system 'knew' I had an incomplete order.
Web site should have told me credit card put on hold or something to that effect."
"Matias was awesome, answered all the questions I had and saved me some money on our tickets! So excited for our concert in March!"
"I spoke with Matias to verify the group of three tickets would ge grouped together as ot was a purchase for my daughter and her two friends. Matias assured me they are grouped together and helped me secure the tickets over the phone. Matias was very polite and helpful. The purchase e perience was wonderful. Matias went over all the specifics of the purchase and the moneyback guarantee and vivid seat policy agreement. He verified everything one last time to ensure information exchange was accurate. Extremely pleased. One of the best over the phone purchase experience i have had. "
"He was very helpful and friendly and made my experience reserving a seat more of a pleasure than a chore. He explained everything in great detail that I understood .every step in securing my seat."
"Great help !!!!!!!!!!!!!!"
"Victor helped me purchase my tickets for the Outback Bowl with a coupon code I received in my email. He also figured out a way to get me the tickets if they dont arrive prior leaving on my vacation. Thank you for your help!"
"Thanks to Tyler for his excellent service and explanation!"
"I had many questions and my rep at extension 3201 was very patient and helpful. If he could not help he was very honest. He waited patiently while I searched for my card and still maintained a pleasant attitude! I was concerned about going through a third party to get tickets to my event but after searching I found that Vivid seats was offering me the best price. "