"The assistant was very helpful, but I still have no idea how this all works. Apparently I'll receive the tickets within 2 days of event. Was hoping to somehow gift them a month earlier. Seems strange that one can no longer buy tickets from a box office of the event. But I'm an old guy. Hopefully I'll get the tickets before the event. "
"Outstanding customer service and fair pricing. Had a problem online ordering tickets. Called customer service and the representative couldn’t be nicer and more helpful. He rectified the problem within minutes and made the buying experience most positive."
"This company hides that it is a secondary market. Also, it gives you a price for your seats and then hides their service charges in the total price (Close to $100 for 4 tickets!). When calling customer service, all you get is their no refund policy. The fact that they do not disclose their pricing breakdown doesn't make a difference to them. All they do is offer a gift card to their website. DO NOT USE!!!!!!!"
"The agent knew how to do his job—love it!"
"Kyle was fantastic, he was funny and very kind. He knew all the answers to my questions and did a great job!! Made my experience fantastic, I will comeback because of how great he was!!"
"Jomar was awesome and thoroughly handled my concerns swiftly for an event purchasing tickets"
"The Vivid rep that helped me was very helpful and got me the best deal I could get. "
"Jonathan made buying tickets easy and painlesss."
"Phenomenal service, and tickets as always. Being a country music enthusiast- I go to many country concerts & it’s so nice to purchase tickets easy, and affordable! Love Vivid!!!!"
"Great customer service!!!!"
"He was professsional,informed, and was a BIG help that I needed in purchasing tickets for Queen in Mansfield.
Give him a raise !"
"I needed to buy two more tickets in the same section. Angel explained the options and helped me buy what was needed. Easy to understand and answered my questions. Much faster than the online chat that no one ever responded to after hours of waiting - seriously, hours. Very good phone experience."
"Joseph was a very helpful and patient person. I appreciate it since I was hesitating before I spent a fortune on tickets, for a concert I can’t wait to see. "
"All worked perfectly fine and good customer service "
"Mark was very helpful and informative with my ticket purchase. He answered all my questions and help me for the best deal! "