"I live in California and I'm going home for only one week and I'm going to see the Patriots. The ticket I wanted was going to be shipped out too late and I called needing help. Michael took care of it right away, very professional, very personable. Great guy! Would definitely use Vivid Seats again. Thank you Michael! I'll say hi to Tom Brady for you."
"I was having trouble with the payment going through on line and I called the 800 number and talked with a very nice gentleman named Kyle and he got my order processed in minutes. I will definitely use Vivid Seats again."
"It's a little scary to buy the first time when you are not sure but it was easy and quick. I am sure my Granddaughter will be so excited, Thank you I would definitely do it again"
"Very user friendly and understandable "
"I only buy tickets from vivid seats. the one time I chose Ticketmaster cost me time and money!!. never again will I go any other place for my tickets other than vivid seats. "
"the sales associate(s) were very helpful and knowledgeable. They identified the correct seat location and enabled me to make the best decision for our event.
I also spoke with an account manager for assistance with ticket delivery and printing, again I had an exception experience.
thank you!"
"Very fast ...and friendly "
"By mistake I received a partially wrong order for tickets to a football game. 5 tickets were to the game we were at and 3 were to a game in 2 weeks. I had my grandchildren and could not get all of us in sitting together, Therefore I had to purchase 8 general admission tickets so we all could sit together. Was bummed out, but dealt with it. Not the best seats, but we got in. Reported it to vivid seats and I'll admit I was worried because they said they would investigate and get back to me. They did get back to me and refunded my money for the original tickets and gave me a credit voucher to cover the cost of my general admission tickets. I could not ask for better service, admitting a mistake was made and standing behind it. I now purchased more tickets from Johnny Ext.3038 and he used my credit voucher and could not be happier. Nice to see a company stand behind their product. Will keep doing business with vivid seats."
"He was so helpful with buying an extra ticket. My friend had already bought 3 tickets. It's was perfect! "
"Thank you so much Monique , I was so excited when you told me that you had the seat that I was looking for! you were so kind and you made this purchase easy and I will definitely use Vivid Seats again!!! "
"Cole was very helpful. The transaction was quick and simple."
"Derek made this a very pleasent experience it was like talking to a friend very pleased i will use you guyd again thanks Terry"
"I'm older and not a tech person, Tyler was good to work with and answered all of my questions and concerns. Good to follow up and help with the older person questions.
I'll use them again.
"
"Jonathan did a great job!"
"I called vivid seats because I had used them before and it was a good experience. This time I called because the price listed on the website would not allow the purchase on line.
BUT when I called the price went up dramatically for the same tickets. I do feel taken advantage of, especially since it was for a special occasion with my daughter and we had decided those were the tickets focus - especially due to the ADVERTISED price. Disappointed that is how the transaction went. The person who helped me was nice enough, but I do still very much believe we did NOT get the fair price! Had I known ahead, then I never would have called Vivid Seats."