"I called because the website wasn't accepting payments temporarily, and I wanted to purchase tickets to see a show tonight. The representative was pleasant, kind and professional, and she handled my order like a champ. Yeah, I'll probably still just use the website to place orders in the future, but if it ever has problems again I won't hesitate to call in and place my order with a service rep."

"HORRIBLE. They told us that the tickets were on there way and they kept pushing back the date and continued until the concert was sold out and they had no more tickets available. It’s so wrong because we were seriously looking forward to going. Had we known we could have purchased tickets from a legitimate vendor. "

"Amanda 100% super respectful and very very good with all my needs "

"My rep helped me with the daunting task of trying to find nine tickets somewhat close together for a nearly sold out football game for a reasonable price. He was excellent and I really appreciated his patience and diligence!"

"Menchie was super nice to talk with about my concerns and questions about my purchase. And when we got disconnected I was surprised someone was able to locate her for me and get us on the phone together again.

I will say that the service fee is outrageously high- way more than other vendors and is a consideration for making purchases going forward."

"Trying to surprise my daughter guys get 16th Birthday and I had questions, I've never bought resale before and then I couldn't find my credit card and Marvin was so patient, he answered all my questions and waited for me to look through three different purses so I will definitely be using Vivid in the future"

"Excellent took a lot of time with me. I am a senior. Chris. was very helpful."

"Marvin J. Your worker told me 5% discount was the most he could give me and as soon as I bought tickets, an email came offering 10% off arrived..He went to tell me he would give me a parking pass fo 25$, saying they usually are 70-80$..I bought the parking,hear to find out parking was 10$. I think I got scammed by Marvin J. &would like some sort of refund…. Unhappy ☹️ customer MikeK "

"Ramon was very knowledgeable, professional and answered all my questions
very kind and patient"

"Greattt Communication & Helpful When Needed, I Love Them!!
Book Now!!! "

"Anthony was a great help with getting the family great seats and a great price it will be my little grandson first game so excited!!!!! Thank you again Anthony!!!!!"

"I’d like to thank Richard for the great experience he provided in my phone purchase of Canelo vs GGG 3 tickets. He was clear, concise, and helpful. Had issues purchasing the tickets through the website prior to the call but Richard made placing the order quick and easy. Thank you again."

"Excellent experience, great price, Ed worked with me on my budget and found great seats for a true win-win situation! Used Vivid last year, used this year and will use next year."

"A Vivd Seats agent told me verbally on the phone before I made my purchase, that my tickets would DELIVER by 10/20 (the day before the event). I agreed because getting the tickets the day before the event would be fine. He then charged my credit card $1,330. I received the confirmation email right away while I was still on the phone with him and immediately saw that the email confirmation had different information than what the agent told me verbally. The confirmation email said the tickets were estimated to ship ON 10/20 overnight UPS. This means there is the possibility that the tickets would not arrive until the day of the event, 10/21. However, this is an out-of-state event for us and we will be traveling to the event and will not be here to receive the tickets if they were to arrive on 10/21 instead of 10/20. He would not refund the tickets when I brought up my concern even though it had been mere moments since the purchase. So, he either lied to sell the tickets, or more likely just made a mistake and misspoke on the phone when he told me they would deliver by the 20th (rather than ship). Now I have no idea if I will actually receive the tickets in time to use them. And I have to decide whether to risk spending tons of money on flights and hotels for an event I might not receive tickets in time for, all because the agent told me wrong information. He eventually transferred me to customer service who said there is nothing they can do. They can't or won't fix their mistake. This is not a small amount of money for anyone, definitely not for me. How does this business have good reviews with service like that? How did this agent make such a big mistake and then not have any accountability or authority to fix it? Feels like a scam so he could sell the tickets. Do not use this service if you think you will ever need customer service from them. They just throw their hands up and refuse to help or transfer you to anyone with any authority to help. I would give negative stars if I could."

"After a death in the family, and with several months advance notice, VividSeats has refused to consider a refund of our ticket price following the death of our daughter in law, for whom the tickets were a gift. Their customer service unit refuses to provide any information other than that they will not consider refunds. They will not disclose the seller's name, and have yet to deliver the tickets so that we could either resell them or give them away.

Don't buy tickets through Vivid Seats! Ever! "