"Thank you Greicy S. for helping me to find 2 Tickets for the 1st home game to see my favorite team play there 1st game of the season Alabama Crimson Tide again " Thank You" so very much for helping me . Sincerely Tammy ( Redden ) Crauswell Roll Tide go Bama #1
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"Very easy process. Employee was helpful and polite. Would 100% recommend in the future. "
"great service by Fernando "
"The absolute WORST company that I have ever tried to work with in buying concert tickets!! The customer service is horrible, and they make all kinds of empty promises just to try to convince you not to cancel your order, even when it is readily apparent that you will NOT receive your tickets as scheduled or as requested. They refused to send me my tickets electronically or via email after they had been mailed to the wrong address, claiming that the tickets had to be physical tickets, even though the initial email that I got from them confirming the purchase of the tickets said that they would be "special delivery" and that I would receive the tickets electronically to show on my mobile device.
When I received an email telling me that the tickets had been mailed to me at the wrong address, I called them immediately, but they refused to do anything substantial to resolve the issue and refused to send the tickets to me electronically or have them left at will call for me.
Overall, the fees are way too high, their customer service is nothing better than totally useless, and their "100% guarantee" is complete and utter nonsense.
NEVER use this company to buy concert tickets!!
It is a total scam!!"
"Chris was very friendly and helpful. He answered all my questions, related to me about the event and did what he could to give me a great price. I enjoyed chatting wioth him and I feel more comfortable with my purchase. Ive never spent this much on an event and he helped me to find prices for parking as well. All in all I give Chris a 10/10"
"Thank you Jason at Vivid Seats for the great deal on three tickets.
I was nice talking to him, looking forward to game day."
"Very poor experience. The tickets Vivid seats delivered said the concert started at 8pm. I arrived at 7:45 and the artist I paid to see had already played so I totally missed them. VS customer service response was cold and canned, basically telling me I accepted their terms and conditions and I should’ve looked at the venue website. It’s a sad situation made worse by bad customer care. I will not purchase from them again."
"Giant provided excellent customer service, gave me the best deal possible, and most importantly helped and explained the venue's seating arrangements and layout. "
"EASY PROCESS VERY EASY PROCESS"
"I did not receive the tickets I paid for! The phone number does not work. The live chat does not work. Ive tried numerous times to reach a live agent. Got scammed!!! Stole my money with no ticket!!!!"
"Richard was fabulous. He provided excellent customer service. Richard was very patient and took the time to explain what went wrong with my order. He receives 5 stars!!!"
"I have been a Vivid Seats member for a while now and I have already purchased some tickets with them. Their service has always been great and purchasing tickets has always been so easy. The process runs very smoothly. I purchased some tickets today over the phone, and it was even better than purchasing them online! Our Vivid Seats customer service representative, Johnny was fantastic! He thoroughly described everything and helped us by answering any questions we had. He was able to give us some deals and he was very precise with everything he said. Ordering the tickets was so easy and he sent me a confirmation email right away, and the tickets automatically showed up in my Ticketmaster account! It was such a pleasant experience and we will definitely be calling Johnny for future ticket purchases! "
"I have read mixed reviews about Vivid Seats, but the thing to understand is that it works like Facebook Marketplace. It is a space for resellers and for buyers to connect. But there is little they can do if you do come across a scam. So, I had a really great experience with Vivid Seats because I purposely bought a concert ticket from a Super Seller, which is basically a verified seller who consistently has inventory and good service. They have a check mark, much like the blue check marks on Instagram or twitter. It was a little nerve wrecking to have to wait until 3 days before the concert to actually have my ticket transfer completely to my Ticketmaster account, but if you deal with a super seller, it won’t be a problem. You can also sometimes find Super Sellers that offer an Instant Delivery to your Ticketmaster account, usually if you are purchasing two or more tickets. All in all, I would recommend Vivid Seats! "
"I spoke with Abel and he was amazing and very helpful. Great employee. Thank you "
"The ticket sent to me was a scam I could never opened it through the email they sent me. After text message back in for over an hour they stated my transaction did not exist. When I finally got on the phone with a customer service they had me on the phone for over an hour and transfer me to three different agent and told me they could not refund me even though they never delivered A legitimate ticket to me I went ahead and bought another pair ticket for 30% less on site. Don’t buy from these people as you don’t know who the seller are and you might never get your tickets. "