"Helped me immediately! Thanks!"
"James was very professional and answered all questions."
"Called for information about pricing and fees, and my representative was friendly and very helpful. He even offered me a discount on some great seats to the football game I wanted to attend. Bought 'em then and there! I would definitely use Vivid Seats again!"
"Tyler was extremely courteous, professional and kind when helping me set an account and guiding me through the whole process of ordering tickets. He explained to me all the steps of tickets transferring (something I needed to do) and made my first experience with your company very pleasant. Thank you, Tyler!"
"Efforts to order tickets online failed resulting in phone call. Representative "Angel" was very pleasant, helpful and professional."
"The associate that I spoke with was really helpful. He solved the program l was having and made some other helpful suggestions.
I am looking forward to a great event.
Thanks for your help!"
"I called wanting to purchase specific tickets but with two different cards. He walked me through everything it was going to take, and exactly how we were going to do it. Bought a gift card with one card to apply it to the ticket purchase then the remaining balance with the second card I was using. He made it super easy, got the job done, answered all questions and concerns I had, and got me my two tickets with going through 2 cards with no problem. He was super helpful, and very nice and talkative. He definitely made this purchase and experience so easy and wonderful. "
"Caesar was great help and very friendly!"
"Justin did an excellent job of helping me purchase Indians tickets for two different games. He was knowledgeable and pleasant."
"Ceasar is the best! He deserves to be manager. Great customer service!
I will be calling back
Thanks "
"I bought 2nd row seats for $892. They said the package was lost, so they sent me Row-H $60. They would NOT refund the difference of what I paid vs sent! BOO"
"I ordered some tickets and didn’t realize that I had ordered too few until the last minute (day of the event). I reached back out to Vivid Seats in desperation and Cesar saved the day. He gave me several options and ultimately, I ended up with exactly what I needed. Kudos to Cesar!"
"Customer service Rep was very professional and helpful. A pleasure to deal with."
"Decided to go to a spontaneous concert last night... and vivid seats helped me do just that!! I got to see Niall Horan (aka my husband) for only $11. I called to ask a question and was planning to buy the ticket on their website, but Michael was so friendly and helpful and actually just helped me buy my ticket via the phone... he even recommended seats for me that were the closest/least expensive (which is great for my college budget haha). Thanks so much Michael! You rock! So does Vivid Seats!! "
"Excellent. Kind and friendly interaction with agentsl"