"I’m overseas wanting to buy tickets for my son in Dallas. Monique was a fantastic help to me, over the phone, so I didn’t mess up my son’s birthday present. Cudos to her! I was struggling with the online process, unsure if he would be able to use tickets but she took care of it all and put my mind to rest. Thanks ever so much, Monique."
"Professional top notch service I always go with Vivid the deliver everytime
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"Help on the phone was excellent. Quickly resolved my issue. Thank you."
"We bought Cubs tickets for our anniversary celebration, but the game was rained out. We had bought the insurance as well, but neither Vividseats nor Allianz Insurance would help us bc it was rescheduled, not cancelled. I explained multiple times that it was rescheduled for noon the next day and we had to work, but no one cared. In fact, the insurance specifically excludes events cancelled due to weather. "
"Bought a $14.00 parking permit (so I thought), got charges $43.30. (Added $23 shipping costs) Called to cancel immediately-James thier rep said missed small print on page three and would not refund. Lesson Learned. Stay away from these guys."
"Electronic tickets for this event were not available. Since I would be leaving home for a cross-country trip to the venue, it appeared that buying tickets in advance was not going to be an option. The representative on the phone offered to "Over Night" the tickets for an additional $10. I still didn't think it was possible because it was late in the afternoon but I agreed. I was emailed a UPS tracking number and watched the package fly to my home. Much to my surprise, They arrived in about 18 hours. We're on our way!!!!"
"There was a mix up on dates for my tickets and Justin was able to get it corrected and the tickets for the right date were purchased. Thank you so much Justin 2606"
"So great to order by phone and speak to a real human being!"
"Justin (pretty sure that was his name), did a great job. Was very helpful, friendly and engaging. "
"I needed aisle seats for my handicapped husband and Aris was very helpful in not only finding aisle seats but making sure I could afford the prices and getting excellent locations for both performances, Elton and ELO!!!Great experience working with him and Vivid Seats!!!"
"The gentleman on the phone was very helpful. "
"This was my first time using the site. As I could not see on your website what seats I would be buying, so I called your customer service number. The young man at extension 2583 was very helpful. "
"Nick was great to work with. Truly professional!!"
"Mark Beaver was quite helpful in finding me the best and cheapest seats possible. Very nice mannered and polite.
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"All good. The staff, app and experience was great.
Possibly integrate an interactive map for each venue supported and a status tool as the process completes.
Great organization. Keep on keeping on!
Ryan Lopez"