"My order said $27 when I clicked the payment button and my receipt now says $93. I got in contact with customer service agent, and he said it was a service fee plus delivery, which was not mentioned on the bill. He then went on to say they could not offer any refunds and all sales are final. "
"Alex helped to confirm what I needed and got me situated with the seating needs I needed to purchase.
"
"He made it so easy and found me tickets right away. He is great and made my bad experience at first (from online buying) to a great one! Hes definitely the reason i will be a return customer!"
"Nice to have a well spoken person to chat with. Nice to have phone number to call if I had a problem which I did. "
"Adam was able to assist me in completing my order, which I had run into a problem in completing it online. He explained each detail of my order and was very thorough."
"My customer service rep, James, did a great helping me find and purchase the ticket I was looking for."
"My agent who helped me was awesome!! I believe his name was John or josh. Please find out who it was and give him a thumbs up. Because if him, I will be using your guys again!!!"
"The best phone experience I ever had.
Not sure I will ever buy online again.
Justin Ext 2606 knocked it out of the park!"
"I have never been real comfortable ordering online, although, in speaking with Monique at Vivid Seats I felt very confident. I was able to not only verify my tickets by receiving a confirmation number from speaking to customer service, but received (almost instantly) a verified email which I could print. Monique was very patient and understanding of my concerns and made me feel very comfortable. Thank You!"
"Super friendly, patient and helpful! I was a little unsure buying tickets online so I wanted to call to make sure I knew what I was getting and a gentleman named Alex helped me just get the tickets I wanted right over the phone. He was very helpful and very nice. I will definitely use them again."
"Called to inquire about George Strait tickets and verify the seats would be together for our number of tickets being purchased. Jake assisted me quickly and even offered a discount promotion on purchase. Thank you for providing great phone service to a returning customer.
Strait to excellence!
D. Rodriguez"
"This is my second buying tickets. Both time I had a great experience they answered all my question and made it easy. "
"We got great seats. Knute delivered for us. "
"I had been given the chance to explain my situation and Adam was not only polite he also added a personal touch by explaining how he was going to remedy the situation very professional in all respect."
"One complaint. You have a lot of phone number listed on many websites but the phone numbers prompts you to a lot of area that leads to nothing helpful. I finally found a phone number that got me to a real person to talk to. Many of my friends that purchase tickets on line do not like Vivid Seat to use to get ticket because of the bad phone communication to get to a representative. They all use Stub hub. I have an account with you so I chose to stay and use you again. But due to the same issue almost went to stub hub. When you call Stub hub you get someone to answer immediately. Just some friendly advise, work on a better phone set up to get you to a live person. The person that help me was very good.
Thanks Dave"