"The rep that helped me purchase my tickets was Justin. He was super helpful and very nice. "
"I called to use a store credit and the exchange was as easy as it could've been."
"Customer service was excellent!"
"I had received emails offering a 5% discount that would not show up as I was about to complete my purchase. I started a chat with Rene at customer service. He quickly fixed my problem, followed up with a phone call, and provided me with his extension so I could speak to him directly if I had any questions. That is great customer service!"
"Had an issue with email so called Customer service and William was very helpful. Great job William. "
"Tamara was very kind and professional. She is a great customer representative. I will be contacting her for future ticket purchases. "
"Ceasar was a great help. His personality and professionalism are what customers look for. He's definitely an asset to the organization. He deserves recognition & a token of appreciation! Kudos & keep up the good work!"
"The agent that I talked to was very pleasant and helpful."
"He was very pleasant to speak with, helped me with my request. "
"Jamal answered my questions so well, with details, and precisely responding to the specifics of my worries - a terrific listener. I was very much put at ease and because of his input made my final decision to purchase tickets at Vivid Seats. "
"Talked with Mike on the phone really helpful and polite "
"Knute was able to ell me that all seats were good in this particular theater so I opted to save money and sit as far up as possible and they were excellent!"
"Pretty much great that be my go to place polite to the point advised on other seating with my questions got me 1st row due to having elderly and thank him good man.thank brother☺"
"Louis was a great help in getting our seats. "
"I was on Facebook and there was an advertisement from Vivid Seats saying you can save $10 on your next purchase. I've been thinking about taking in a game so I clicked on it, chose my seats and proceeded to check out. The price of the seats were $29 American. I clicked to pay with PayPal and then everything disappeared. I couldn't get back in and the advertisement on Facebook was gone. I went back into vivid seats and the same seats were over $50. I decided to try calling and to my surprise the agent honoured the price that I was given originally. Very happy."