"Got to talk to Caesar and he was really a nice guy helping out and being able to take my European jokes. He deserves thumbs up! "
"I was trying to get BTS tickets and these were ridiculously hard to get. Joe, the customer service representative was awesome. Even though I was on the phone with him for about an hr trying to sort things out with my bank and purchase tickets at the same time because my bank kept declining the purchase. I was able to get the tickets and Joe was very helpful. I will definitely buy from them again."
"Great customer service and was so helpful making my playoff tickets workout "
"The employee James was extremely helpful in walking me through the seating and ticket process. This was my first time using Vivid Seats and with E-tickets. James made it an wonderful experience. Very thoughtful and considerate."
"The lady that helped me today was wonderful & had very good customer service!!!! I will be using Vivid Seats again in the near future!!!!!!"
"I went to the Vivid Seats website to purchase tickets for the Memorial Golf Tournament in Dublin and had a question. I called the number listed on the website and John L. could not have been more help. He answered my questions, told me which tickets would be the best deal, and then offered to place the order over the phone with him to save me time. He was very knowledgeable, friendly & most helpful. I received the email confirmation right away. It was one of the easiest purchases I've made. I'll definitely come back for future tickets. Thanks for making it so easy, John! "
"Nick was very helpful and friendly!! Thank you!"
"I want to commend Xaver on his excellent customer service. I had been trying for three hours - trying various websites to purchase ticket to a concert in Chicago. I had actually shut off my computer and was going to call it quits until my daughter said try Vivid Seats. I called Vivid Seats and was connected to Xaver and he provided top rating service. Xaver was able to solve a dilemma I faced and was able to complete the transaction to my fullest satisfaction. Xaver provided professional and personal customer service. I will recommend Xaver to my family, coworkers, and friends. If you want professional service and service that will bring full satisfaction then I recommend that you call Vivid Seats and ask for Xaver. I am a professional with over thirty years of supervisory experience and I would hire Xaver to represent my business at any time. Thank you Xaver! I truly appreciate you! You made three teens very, very, happy.
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"I was looking to go to Hall and Oates on July 31st so I contacted vivid seats and spoke to Jake, Jake was awesome exceptional customer service and within a matter of minutes I had the link to download my tickets. I am a very satisfied customer :D"
"Michael at ext:2555 did a wonderful job. He was friendly, efficient and professional! 5 Stars...2 Thumbs Up"
"Purchased tickets for concert via phone call with Jonathan Quarles made it as easy possible thanks so much !"
"Alex was able to efficiently and clearly answer my concerns about the delivery date of mobile tickets.
He was able to complete my order with me over the telephone.
The “live chat” was very useful. "
"Ive never had a problem with Vividseats because it lets me use my phone to download the tickets but this last time, apperantly, it didnt give me an option and I got hard copy tickets. I left them in the huge folder it came with downstairs and when I went to grab them the next day, they werent there! Im guessing the house lady or someone must have thrown them away since the huge folder probably looked empty. I called customer service praying they would help me out because they were $250 each, plus tax and Ive always waited to see Justin Timberlake all the way in the front. Anywho, they said it wasnt a guarantee I can get another copy of the ticket but that I had to pay $80. I looked for the tickets like crazy! Even in my own trash and I never found them. They should be able to help their customers if they lose a hard copy because no one should lose that much money and stress out so much about tickets I was always able to download if only that option would have been available. "
"I always find that when I'm interested in tickets for an event, Vivid Seats website offers a very easy way to sort through the options and find those tickets. "
"We were a little unclear about seating when looking at the on-line page. We called and the gentleman who answered the phone was cheerful, knowledgable, helpful, and efficient. And he saved us a few bucks... The service was great and we're looking forward to the concert!"