"On Point! Professional! Helpful! Great All Around!!!"

"Found tickets for a reasonable amount and decided to purchase through VividSeats. Well, I filled out all my info and such and clicked the little box that no-one reads. That's exactly where they sneak in their tricks. This site overcharges for tickets and then sneaks in a monstrous service charge right when you're about to pay. I saw the extra charge too late. I'd already purchased. Well, I immediately got on live chat... they would not help and kept saying I'd need to resell my tickets but they wouldn't help me to do that even though they charged me a huge service fee. The service fee was NOT for customer service.... weird, right?
Well, then, the chat guy, just dropped the chat and never returned....??? Horrific customer service.
So, then I called. They wouldn't help. The best thing they could do is tell me to deal with my own issue and resell on my own. First and only time using this site, and I will make sure any friends NEVER get sucked into this scam of a site."

"Knute was extremely helpful, going above and beyond helping me purchase tickets for the first time. Wonderful and patient young man."

"Thank so much loui for the help on getting my tickets man. You were so awesome thanks so much for the help with our purchase for the Northern Invasion Tickets."

"And when I had to call with a follow up issue Al was equally as helpful and pleasant."

"Not even kidding, this is one of the best ticket selling sites ever. I tried getting tickets for a BTS concert, on AXS.COM. I do not recommend that site for BTS concerts, because the website jams a lot, and the customer service is terrible. However, VividSeats had much better website quality, and their customer service was absolutely amazing. I had the best experience buying from them, and will continue to buy tickets from them. I honestly recommend this website. "

"Beware of Hamilton DC instant & emailed tickets.

I have been explicitly advised that the Kennedy Center will NOT accept instant, mobile, or otherwise printed tickets other than the tickets printed & sent directly from the box office. Beware of all listings other than UPS shipped hard stock tickets."

"Spoke with Jamal there when I called in, after not being able to figure out one aspect of the Vivid site on my computer. He helped me quickly, and I got the tickets I wanted at the price I wanted, within a few minutes. "

"Very prompt and courteous service."

"I bought tickets over the website for Cirque de Soleil in Vancouver. As the operation did not go through, I called over the phone to the telephone provided in the website. Big was my surprise when, at the end of the telephone operation, I realized that the tickets I had been sold were for a function in the United States, not in Vancouver, and not for Wednesday, as I had requested, but for Thursday. When I made this error apparent, I was told that the sale was final.
I would suggest that the sale protocol is changed as follows: you should have the buying customer (not the sales representative) tell what is the show’s name, where it is located (venue) and the date of it. Also, you should send an e-mail to confirm the purchase and wait for the confirmation before closing the operation.
I hope this operation is cancelled and my money refunded, as I certainly cannot use the tickets I was sold.
Thank you.
I have since been fully refunded, which makes my experience a very satisfying one.

"

"Adam was beyond helpful and seemed to know exactly the seats I was looking for!! So very understanding and professional at the same time!!! EXCELLENT SERVICE!!!"

"Quick and efficient service from Tyler. Thanks again. "

"I've worked with many different companies that sell and distribute tickets. Being a Suns suite member and a AZ Cardinals season ticket holder for my clients; the main thing for me is that everyone has a good time at a reasonable price.
Brady made my experience of buying some simple baseball tickets truly enjoyable. He was helpful, got me an amazing deal on some up close and personal seats and had a great cheerful and joyful customer service.
I will def be calling him for any out of town tickets I might need for me or my clients!
Thank you! :)
"

"Jake was very pleasant, quick and no hassle."

"Got to talk to Caesar and he was really a nice guy helping out and being able to take my European jokes. He deserves thumbs up! "