"James was super helpful and professional. He answered my questions quickly and helped me purchase the tickets as a gift for my son. "
"Aris was very friendly and helpful. The process was quick and easy. I called with a question about purchasing flash seats and he was quick to help me find the answer. It was good to know you can order over the phone too."
"Mr. Harley help was very important for my decision taking "
"I had the pleasure of speaking with a lovely gentleman Xavere R. to explore ticket options / availability for a concert in Chicago. He demonstrated a expanded knowledge base regarding the arena from personal experience which was very much appreciated. He also was personable, and extremely helpful and I did not feel pressured to perform a purchase. Future purchases will start with Vivid.
I expect you will acknowledge his superb customer service skills. I would like this documentation presented personally and on procedural evaluation(s).
Xavere is a "keeper".
Sincerely,
Patricia V. Edwards
****@****"
"What a great company and very good help when I need it. I will come back agian and thanks for everything to get my tickets on time."
"Had questions while ordering online, called the 800 number was expecting a computer but I got Daniel a live person
he was informative and helped me complete my order over the phone. Great experience and will definitely call the
next time I need Cubs tickets....."
"Being totally cyber stupid I called and spoke with a representative (Louie) who walked me through the purchasing process who even advised me to consider another option other than my original choice... in the end
he provided me the BEST selection Trusting in this system of third party purchasing is a scary No one wants to be taken advantage of . I must say the waiting for the email to arrive was difficult but SUCCESSFUL ! I was so pleased I called Louie back leaving a message of gratitude.
Now I just hope the followup after the show will be as positive as this process has been thus far
"
"He was very polite on the phone and answer all my questions "
"I called in to buy my tickets to Avoid the loading of the website and an employee by the name of angel made my experience like fast flowing stream. I appreciate the company and look forward to buying more tickets from you guys in the future"
"Do your research regret buying with them completely they have a no return policy because their prices are outrageous. I did search several other ticket sites and this was the lowest until they hit you with all their fees and to top it off i FINALLY found the site to buy a ticket directly and found out i had paid literally TWICE as much as i should have. AGAIN NO RETURN POLICY. ruined my day. lesson learned do your research!!!"
"Monique was fantastic!! She went above and beyond to assist me with completing my purchase!!"
"The gentlemen on the other end was helpful and made everything happen quickly- Its was great experience and I will be ordering again from Vivid Seats"
"Thank You John at X 2667 for your great service as I called two hours before The Eagles concert in Charlotte, NC. I saw excellent seats on line at a reduced cost - as in 30% cheaper than the ticket price. I called instead of ordering online and John answered. He immediately went to the site, picked the seats I saw listed at $132.00 (instead of the $229 retail) and took our order over the phone. The seats were exact as listed, seats that I would have picked out myself to see the show. John held on the phone to insure our tickets were printed out on our printer. GREAT Customer Service with your rep, John. A great experience at the last miute and a lifetime memory because of VIVID SEATS. Thanks, Doak Turner and Kathy Fallin of Music Starts Here. "
"I was purchasing tickets for a concert and the address on my credit card did not match what was on file. The person helping me, Brady Davis, took the time to help me get the problem fixed and process my order. Calling me back after I called my bank to resolve the address issue. he was extremely helpful."
"I am not very good on the computer so when I saw a phone # to call at VS , I called. I spoke to a very helpful representative who was able to set me up with a pair of seats for 2 Yankee games. I have received the tickets via UPS."