"I was totally confused about how to get my concert tickets. Chloe was terrific in her patient, sweet manner. She walked me thru the whole process. Really appreciated her professionalism and kindness. She deserves a big raise!!!!!!"
"My complaint is consistent with some of the others. I had purchased Brandi Carlile tickets from this service... You were given a seating chart and had to choose seats. The cost of the seat varied depending on the location you chose. To find out that this was a general admission event and there was NO seating at all. In speaking to others in line, I paid DOUBLE what everyone else did... I got sucked in. I would not recommend or will I ever use them again as I feel they were not transparent. Lucy was able to quickly identify and fix the issue. Thanks Vivid Seats!"
"I was unable to process my order online for tickets to the Houston rodeo. Called your number and spoke to sales agent Daniel Baldizon. He helped me choose the best seats within my price range. Daniel was not only helpful, but extremely patient while I made my selection. I work in a customer service environment and would have Daniel a part of my team any day! Wonderful customer service!17"
"I had a really enjoyable experience, the person on the phone was very friendly and very helpful. Great service!"
"Great experience over phone. Customer Service spot on and one set of tix arrived instantly, the other coming at a later date. So far, so good.."
"I was on line trying to obtain Hamilton Tickets but because I recently changed my address so my online order was not going through. I thought that I might loose that good price, expensive because its Hamilton, still a bargain better than some of the other ticket cites. I called, not only did the phone operator was able to take care of my tickets, he gave me an extra 10 dollars discount. That makes one feel good. "
"had a bit of a hard time getting tickets online ... Called and spoke with a very helpful young man who saw me through the purchase of 7 tickets on 2 different orders. Patience and professionalism was very much appreciated!"
"I spoke with Daniel and he was very nice and professional. He let me know all the information that I ask for and more. Great service. I will use Vivid Seats again. "
"Great service.Thanks for sending my tickets by email within seconds.You guys rock !!!"
"Great interaction - Ross.."
"Daniel was extremely helpful and courteous "
"I was having difficulty purchasing a ticket on the website due to the address not matching the billing address on my card. I called customer service and received John. So polite and helpful. Especially for first thing Sunday morning. Thank you, John! "
"He was very helpful, polite and very thorough."
"quick easy seamless purchase..informative representative"
" Great service, had an idea which tickets we wanted, but you also looked at other possibilities. It was nice having options even though we pick the one I had originally looked at. Thanks for the awesome service, have used this vivid several times and never been disappointed "