"A rep picked up immediately on calling, no menus, no crappy hold music, and no bs. The rep took care of my problem I had on the website, and was friendly. Bing, bang, boom. Tickets purchased, going to see the Blackhawks in March. Great service!"
"Had a very easy time getting tickets last minute. Nick #2724 Great Service adviser. Very helpful and pleasant. will use this service again."
"Was told by supervisor it was “my choice” to get out in a winter storm advisory or lose money on my tickets. Meanwhile Ticketmaster is happily handing out refunds for the safety of their clientele. Won’t use this service again. "
"Michael was a great, patient customer service rep!"
"Call for servicethe gentleman was happy to help me."
"I had some questions about using this service for the first time. Luis was extremely helpful and was able to provide me the answers I needed and make the process easy. "
"Update:
I was contacted by a customer service rep last week named Sara. She was able to reach out and reassure me that my tickets would arrive by 48 hours before the event. She even refunded my fees from the company for my trouble. I appreciate her taking time to touch base with me and the kind gesture which has softened the financial blow I have endured. However, we are now at almost 24 hours before the event, I STILL HAVEN'T GOTTEN MY TICKETS and can't get an answer from Vivid Seats on when I will get them. I have called twice today. (Can they really not contact the seller and get these expediated?!) I was encouraged to sell them, which I have attempted to do (and had to sell at 1/4 of the price i paid because I was WAY overcharged by the seller on Vivid Seats) and LOST MY BUYER because I still have no tickets to give them 24 hours before the concert and they need to make plans. Now, on top of all of this, I feel like a **** for stringing a buyer along as i have been strung along by this company. This has been the most stressful and exhausting experience I have ever had with a business. My suggestion to VS would be, implement a 7 day pre concert policy where sellers tickets should be available to the buyer. If they can take my money 9 months ahead of time, they can give me my tickets at least a week in advance. I was hoping for the best after speaking with Sara, but now I am just realizing I threw away good money. Disgusted. Angry. Completely let down. Additionally it has ruined my concert experience before I have even had a chance to attend.
Original post:
I wish I would have listened to my gut on this one. Not only are the tickets I bought 3 times more expensive than what ticket master is selling them for, but this is a secondary seller which means I may or may not get the tickets and they can be held up until ONE HOUR BEFORE THE EVENT. Complete B.S.. I WENT AHEAD AND FORKED OUT ANOTHER $200.00 to ensure my daughter will get to go to the concert. Can't even resell these cause God knows when I will get the tickets. Don't waste your time or money. Go else where. "
"Excellent service and I was able to get the exact seat I wanted. Best ticketing experience I have ever had. "
"My experience was great the salesman was patient and answered all my questions!"
"I️ had a great experience ordering tickets from Rhan. Couldn’t have been more professional and helpful thank you so much. "
"You don't get to buy "specific seats", you just buy "tickets for seats" in a row of a section, and the seller chooses which seats you get. We bought 5 tickets of a larger group of tickets in a row, and I asked the Vivid sales person (who was very nice) to please request the 5 seats closest to center of our section (which was to the side.) He put in a note to the seller. Later, I went back to see if I could get all but one of the remaining tickets in that row, but they can't leave one by itself. (Makes sense) Another few days later, I checked again and the extra seats were still available. HOWEVER, once we were seated, our seats were the ones farthest away from center aisle, and the people towards the center from us had just bought their tickets. This seems "customer UNfriendly" since we had a note to the seller asking for the more centered seats, and we bought our tickets a week earlier. I don't like the fact that I can't see know seats I am actually buying, since that would have changed which tickets I purchased. I am discouraged from using this site again for that reason. (ps. the $20 off coupon for survey doesn't work...)"
"It was a really good experience, and Justin was very polite and helpful since this was my first time buying tickets for a concert."
"Very friendly and helpful service. Thank you "
"Overall it was a good experience. "
"We had moved and I was having trouble completing me order, Xavere Rogers, 2720, helped me get it through. He was friendly, competent, and efficient, I will be using his services again when I need to purchase additional tickets. Thank you. "