"Great service. Friendy. He did a great job made it very easy on us to split an order."
"I wanted to buy 5 tickets to the 06JAN LA Kings vs Nashville Predators game and I tried to use the Vividi Seats webpage to purchase them from Finland. I used 4 websites to purchase the tickets to hunt down the best price. Vivid Seats offer was pretty much the same as the other ones. The others were disregarded either due to price, available seats or hidden costs that turned up at the very last minute creating a bad feeling. The user-experience at Vivid Seats was good until an illogical step hindered me to continue shopping. Buying from Finland and filling this information in, turned out to be a pain in the neck. I chose to use the chat and was connected to Louis - who never turned up and the session was closed. I gave it another shot and was connected to Nick. Nicks guidance and patience with an already irritated Finn showed good customer care. When Nick discovered that their must be a bug, he asked me to call him which I did. From this point on everything went smoothly, buy the book and actually, Nick changed my tickets other tickets he viewed as better. Being in international sales myself, I've come to cherish two things; 1) boldness and curage to offer a customer a better solution and 2) a crystal clear way to present anything you have to say or contribute in a sales moment or negotiation. Nick had both and delivered it in a modest yet professional way. Thanks Nick and good luck with future sales / Patrik "
"I spoke with Tyler today and he was very professional and helpful. He made the process of purchasing RedSox tickets simple! The next time I purchase tickets to an Event I will using Vivid Tickets. "
"Had issue with certification. Still ongoing issue with ridiculous verification measures however customer service rep on phone was outstanding. "
"I had a little snafu with the website so I called and got John at extension 2503. He was very pleasant and helpful, he booked my tickets and sent them to my email and I had them before we were off the phone. Very satisfied and the price was less that 5 other sites I visited."
"This is the worst company I have ever dealt with. Bought big 12 tickets Mobil downloads would not download ended up missing they would not refund my money said that they are investigating. I was on hold with there customer support for over hour they couldn't get them to download. 100% ticket guarantee is not true. Do not buy from them they are a scam. "
"You have to put your credit card info into their system before you see the total's and all the additional FEE'S and delivery charges.
BE VERY CAREFUL BEFORE YOU HIT AGREE TO PURCHASE! CHECK ALL THE FEES AND DELIVERY CHARGES.
Parking tickets more than doubled in price and can not cancel.
Fee's are based on value. The higher the value, the more the fee's are!!!
Very Scamish. "
"had a great experience with Brady my sales rep. Very professional, friendly and helpful."
"The best customer service experience I have had in a very long time! Nick was extremely helpful and courteous. I purchased tickets from him over the phone and it was quick, professional and accurate. He followed up with an email and his contact information in case I had any questions or issues. Very personable service and my seats were awesome at the best price out there! I will be calling Nick at Vivid Seats again to purchase my next tickets. "
"Initially I tried ordering tickets online. Ran into some difficulties. I called and spoke with John Quales. He was able to assist me with my purchase. He made it so much easier and was very pleasant. The next purchase will be by phone if he is an indication of the folks that work for vividseats."
"As usual excellent service by a Vivid customer service representative. Monique (x2670) was very professional and courteous. Can't think of any way my experience with Vivid-Monique could have been any better. Keep up the good work! MANAGEMENT be sure that those employees who work the front lines, who do get feedback get to hear the feedback as well!"
"Mr. Marcelino Ruiz did a superb job while making sure I got the best deal as well as the best service.
This was my first time doing business with vivid seats and Mr. Ruiz made a lasting impression with the deal we were able to find as well as the excellent customer service. I will return and I will spread the word about this company and transaction."
"Coolest consultation I ever had while making a purchase everything went smooth and I got my seats in no time"
"Nick was excellent. Found alternative seating at a better price. Will keep his name for future tickets!
Thanks Nick!!"
"I had trouble with the web site and Nick help me find the tickets I wanted"