ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

5/5

2021-04-24

The Ticketmaster

"The Ticketmaster I spoke with was polite and help me to get a decent seat as a handicap"


1/5

2021-04-23

first experience ordering through vivid seats

"I will not order through this company again. Phone calls are outsourced and when I called back with questions about my first ticket order and how to download them, I could not get anyone on the phone. The representative that I initially spoke with had such a strong accent, that I could hardly understand what she was saying. Certainly not user friendly. 34123466"


5/5

2021-04-22

Great service!

"I had an outstanding experience with the customer service agent today who helped me get 13 tickets as close together as possible. My friends and I thank you guys!"


5/5

2021-04-22

Customer service

"Sari Was very helpful and professional. His customer service was outstanding"


5/5

2021-04-21

Joan: pro ticket broker!

"So patient and helpful, answered all my questions and helped ease my hesitation about purchasing. Great job!!"


1/5

2021-04-16

Horrible

"Worst experience ever! Never again ordering "


5/5

2021-04-15

Bad Bunny’s concert

"Sari was very helpful and super informative with the information given at the moment for a concert that has been anticipated for 2022. "


5/5

2021-04-12

Best experience

"He was very helpful. Very sweet. Helped me get the perfect seating. Answered all my questions as a first time guest going to a concert. Very personable. We laughed and talked as if we knew eachother for years. Very good experience."


5/5

2021-04-12

Very detailed!

"Charlie was great to work with. He repeated everything and had me confirm. He made the transaction for my tickets simple and easy! Thank you"


2/5

2021-04-07

Felt like a Bait and Switch

"I received a 10% off offer for the game I wanted to attend. Was not able to get it to work though computer or phone app. Tried to use a chat and they were not successful. Told me to call and the agent was not successful even though the offer was clearly not for new customers only. She could only give me 5% off. I was told i can try to take screen shots and send in and they would investigate.

I felt cheated but took the tickets at 5%. The difference is was $7 per ticket and Vivid was earning $41 per ticket x 3. I was only asking for the offer that was provided to me.
"


1/5

2021-04-04

Nope.

"So much no. Bought tickets and immediately wanted to cancel when I realized the ticket “convenience” fee was outrageous. But, as soon as you hit confirm there’s no way out. It says you can relist tickets you dont want for resale, so I tried that. Days later and my listing still wasn’t showing up, so I contacted customer service. Boy was the lady I got rude. Told me I can’t resell on their site and that I have to resell on a different site... what in the f*%k. Doesn’t make any sense, seems like a giant scam unless you want to pay 5x what a ticket actually costs with no option to resell what you bought. Better off going to a different site, like stubhub. "


5/5

2021-04-03

BEST CUSTOMER SERVICE EXPERIENCE EVER!

"By the time I called Vivid Seats I was frustrated because I needed 3 seats & the website only gave me a choice of 2 tickets. I called the Venetian directly 6 times & got such a run around, finally waited on hold for the box office forever, was told their system had been down for a week & they couldn't sell tickets, so decided to call Vivid Seats directly. Julian answered & was so polite, knowledgeable, & professional & made the whole transaction easy. THANK YOU!!!!!"


5/5

2021-03-29

Boston.......Baby!

"Needed 4 tickets for 3 consecutive games. Called Vivid Seats and spoke with Rick. Rick was awesome and made my purchase very efficient and enjoyable. Looking forward to trip to Boston and watching Sox play 3 straight nights! Thanks Rick!"


5/5

2021-03-27

Pat Metheny

"Jeff was very helpful and I will definitely buy with him again!"


1/5

2021-03-25

cannot get help

"ordered tickets and received tickets for a wrong date. There is no way to contact any customer service rep in any way. I did receive the tickets on my app however no mater which way I try to contact them a robo request ask for the order number. No documentation that I have received from Vidid Seats has the order number on it. There is no way to get help without the order number. a check of the Vivid seats web site has no record of transaction even though I received the tickets"