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Verified
1/5

2020-05-05

HORRIBLE

"will not refund our money . We had purchased two basketball tickets for our sons as a Christmas gift. Game was not played due to the Corona virus. This was no fault of our own"

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Verified
5/5

2020-05-03

Great Customer Service!

"The gentleman I spoke with went above and beyond to answer my questions and made sure I received the best deal for the seats I was looking for.

Thanks again!
"

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Verified
5/5

2020-02-06

Ticket to Ride

"It was a pleasure talking to the representative Lucas on 2-2-2020. He was super courteous and friendly.He answered all my questions and really made me at ease during the sale. Vivid seats A+ !!!"


Verified
1/5

2020-03-20

Bad bad service

"This company refuse to refund anyone, also in this period. This is awful, it seems crazy. Lots of answers without any logic, maybe they live on the moon. Not only they don’t refund any ticket, they are waiting that coronavirus will be over to see if the tevent will be rescheduled, but they refuse to resell anyway the ticket. “See google to find a reseller”. Ok i will see google next time to buy the following one. "

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Verified
1/5

2020-03-16

Coronavirus postponement, no refunds

"We bought 4 premium tickets to a Boston Red Sox game that has been postponed by the MLB due to coronavirus. Vividseats will give refunds for cancelled events, but not for postponed events that may eventually be rescheduled. We are from 4000 miles away and will be in Boston for only one specific weekend. People should be given the option of reissued tickets or a full refund if an event needs to be rescheduled because not everyone can change their work schedule and fly thousands of miles to attend an event on a date it was not originally scheduled. Customer service was not helpful. AVOID THIS BUSINESS"

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Verified
5/5

2020-03-14

Great customer service.

"The representative took time to help us find the best deal on seats for ACC tournament."

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Verified
5/5

2020-03-12

Easy Refund for Cancelled Event

"When fans were excluded from my event due to the COVID19 pandemic, my refund for seats that I could not use was easy and automatic. Well done!!"

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Verified
5/5

2020-03-12

Extremely helpful and patient when I kept changing my mind and asking questions!

"Very patient and had no problem answering all of my questions! "

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Verified
4/5

2020-03-11

Customer focus

"Waiting on verification for tickets to be shipped"

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Verified
5/5

2020-03-11

Great customer service

"Monique was a great help today. She helped me get my NCAA basketball tickets for the game tomorrow. She made a way for me to pick up tickets on the way to the game. Thanks again Monique :)"

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Verified
5/5

2020-03-10

Nick is Quick

"I am not sure if you received my first review so I am sending another one. Nick was a great customer Representative. He was very Polite, well spoken and Informative. He made sure that he gave me the best tickets available for the price I could afford. He checked several seats and said that these were the best available. Nick advised me of the company Policy, of the ticket purchases as well. If Nick continues on this path of customer service he will be a great asset to your company. Ed Gerasimowicz, Mercerville NJ "

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Verified
5/5

2020-03-10

service was outstanding

"Mark was very helpful with my order
"

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Verified
4/5

2020-03-10

excellent customer service, parking chart and links are very confusing.

"The support team member Johathan Quarles was excellent at ext. 2503.

The site needs further clarification when it comes to parking details.
"

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Verified
5/5

2020-03-09

Excellent service

"Great to talk to and helpful. Excellent service !"

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Verified
5/5

2020-03-09

Morgan Did Great

"Morgan did a great job helping me with my ticket purchase - I'll be back."

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