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Customer service:
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0.00/5

5/5

2021-06-14

FANTASTIC!!

"This was possibly the easiest transaction I have ever made. I found tickets for the MN. Vikings preseason game against the Denver Broncos on Saturday, August 14th. I attempted to use my previous login, however; it didn't work for whatever reason. However; I had a fantastic customer service representative named Brenda; who walked me through the entire process! She was absolutely fantastic!

Not only did she initiate and complete the ticket purchase, she also added a parking pass next to the stadium due to my handicap of not being able to walk too far! She was truly a saint and her efforts were greatly appreciated.
"


5/5

2021-06-10

Smooth phone transaction

"Charlie helped me with my transaction with no issues. It was done quickly and smoothly. "


5/5

2021-06-07

Friendly

"He was friendly did his best to help me with my disability seating "


5/5

2021-06-06

Dave Chappelle Tickets

"He was extremely helpful with purchasing tickets to the Vegas show. The customer service from him was superb. I will definitely use this service again."


5/5

2021-06-05

Mike at Vivid Seats CS

"Made buying tickets awesome "


5/5

2021-06-04

Ticket purchasing

"Very nice experience, Alexander was very communicative and answered all my questions"


1/5

2021-06-03

Payed for 2 tickets, but was told that there is no record of being purchased.

"I am spending a lot of time trying to figure out if I have or not the tickets. The credit card company has a record of paying, I have a "thank you for your order" message, yet when contacted received the following reply: "****@****
Mon, May 31, 3:26 PM (3 days ago)
"Hi ..., Thanks for reaching out to us! Upon searching, we were unable to locate an order associate with your information. We ask that you kindly reply with the..."
I replied with a copy of purchase confirmation which was a few days ago, but did not hear from them. Stay away from this company!!!!
"


1/5

2021-06-02

Changed refund policy

"Bought tickets, event postponed twice. It's in the US. We are Canadians. Borders ate closed. Won't refund us. Terrible customer relations. "


5/5

2021-06-01

Great service ‘

"Great service but couldnt get the app to work and couldnt use the promo code “Savemore”.After spending over $2,000 in two transactions was a little disappointing"


5/5

2021-06-01

Good Service

"Jose answered all my questions and did a solid job of providing me with quality customer service. "


1/5

2021-06-01

Ticket security terrible

"After purchase of tickets over the phone. They were immediately cancelled after my money had been taken off of my card. Now it’s a hour plus wait to get another human on the phone"


5/5

2021-05-31

Giants Football Ticket Purchase

"Spoke with Chris today at Vivid Seats and I found him to be courteous, knowledgable, and most helpful in purchasing seats for a Giants football tickets. I will not hesitate to call on him again for future purchases."


1/5

2021-05-30

Vaccination

"I asked at least 3 times to purchase non vaccination tickets and he read it back 3 times saying these ticket are non vaccinated. But when I got the email the tickets are vaccinated only. Please help me "


5/5

2021-05-29

Great customer service

"Jose helped me with purchasing my event tickets, Great customer service! Thank you!"


5/5

2021-05-28

met vs dodgers

"person on the phone was very helpful"