ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2020-02-26

Had issue with app, sales Rep awesome

"My sales rep Jonathan was awesome, I was having trouble processing payment online and Jonathan was able to get my tickets process without any hassle and quickly, kodos Jonathan thank you "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2020-02-26

So Helpful!

"Jonathon was able to help me out and respond in such a timely manner. It was very quick and efficient- being a new customer to VividSeats, I felt very comfortable."

Detailed Review Benchmark + -
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-02-26

Awesome customer service!

"Talked with a representative over the phone and could not be more informative and helpful in ticket selection."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-02-26

Quick, easy, & professional

"Was quite pleased with the limited time it took to conclude the phone transaction. The only drawback was that I was unable to apply a "credit" to my on-line order without enlisting the help of a phone advisor."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-02-25

wonderful

"Pedro was great in helping me and answering all my questions about the seating and e mail information and ask was there anything he could help with. Pedro was great!!!!"

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-02-25

Great customer service

"Pedro was wonderful and so helpful"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-02-25

Helpful!!

"Dontay was so helpful in reordering my tix!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-02-24

Pedro

"Pedro is amazing. That app wasn’t working, but he worked!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-02-24

Lucas was great!

"Lucas L. was awesome about corresponding with me and working on a solution to fit my corporate budget. Very easy process and the tickets were great :) "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-02-24

Jason Alden Fargo, ND

"Had very good seats. Good sound."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-02-24

Super Helpful

"Lily provided exceptional assistance with my purchase. She provided a discount I would not have received if I had ordered on line. She was knowledgable regarding the event and the location of the seats in which I was interested. So glad I called. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-02-23

Happy customer!

"Monique was extremely helpful as I had issues trying to purchase my tickets online and she was able to quickly and accurately find the exact tickets I had found earlier online and was able to successfully help me purchase them. She was awesome!!"

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-01-29

Working with Customer Service

"Dontay was so helpful in the final steps of my order. VividSeats gave me a 10% discount that went away in the final steps of the order but Dontay made a phone order and was quick to help me get the discount back! He was clear in all of his directions and order summary on the phone. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Verified
5/5

2020-02-22

Extremely helpful and patient!!

"I was trying to order 3 pairs of tickets to the same event and have two of the pairs shipped to my son's instead of my
address. I believe because my billing address is different from either of those or I am not very computer literate, my CC was
denied for address issues even though I have used the site many times. I called the Vivid phone number. Alfred took my call and handled everything. I was able to tell him which tickets I wanted, and he took care of it promptly and easily. Very accommodating! Thank you Alfred.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-02-22

Great customer service!

"I was able to use my discount & purchase the exact seats I wanted very quickly with Morgan M. He was very thorough & courteous. Thank you Morgan!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process