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Verified
5/5

2020-02-17

Great customer service

"Monique was patient and served with a smile. Thank you "

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Verified
2/5

2020-02-17

unable to contact the person I bought tickets from

"I am trying to confirm my seats with Dominic. The "extension" he gave me is unreachable. I feel ripped off. I need to hear back that I have tickets and that they are confirmed and not happy I cannot see them until the DAY BEFORE THE CONCERT!!!!!

Deborah Lee
***-***-****
****@****
"

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Verified
5/5

2020-02-17

Mark is the Man

"Mark M. was wonderful! He did a great job thoroughly explaining every aspect of the ticket purchase and made sure I was being charged the correct amount. Highly recommend Mark and will request him for all further ticket purchases. Thank you for a great experience, I am now fully team Vivid going forward!"

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Verified
5/5

2020-02-17

Great customer service

"Lucas was very helpful, answered my questions and gave good feedback and suggestions. Refreshing to feel like you’re actually talking to someone who understands you right off the bat and is clear and concise (super friendly as well) and gets the job done! "


Verified
5/5

2020-02-17

Great buying experience

"Q was very helpful, courteous, friendly, professional, and knowledgeable. "


Verified
3/5

2020-02-16

Tedious process, frustrating phone reps.

"Phone rep's english was difficult to understand. Finally got one that spoke clearly and unbroken on 3rd try. Had 10% off coupon via email that they didn't want to honor at first. Said they had to transfer me to some 10% supervisor. When I said to forget it, rep put through the order. 3rd rep did a nice job but I'm rating the whole experience. Everyone knows how ridiculous the disclaimers and fees are. They've all made buying tickets this way too expensive."

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Verified
5/5

2020-02-16

Very satisfied

"Thought Quentin did a great job helping me with buying my tickets."

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Verified
1/5

2020-02-14

Terrible

"Typical bate and switch. Took well over 1 hour to find help. We’ll see if money back guarantee is a lie as well "

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Verified
5/5

2020-02-16

It’s was excellent

"The service was excellent "


Verified
5/5

2020-02-16

Excellent

"Very accommodating and friendly "


Verified
5/5

2020-02-15

Great customer service

"Mark was great and helped me with my order. He stayed on the phone to make sure I received my tickets!! "

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Verified
5/5

2020-02-15

A one

"Totally satisfied with the whole process. Good work Matt. Thanks"


Verified
5/5

2020-02-14

Q is the BEST

"Q the customer service representative when over and above to help me. I wish I could have him take care of all my event tickets orders."


Verified
5/5

2020-02-14

First Time user - Excellent experience!

"Dominic was very helpful!"

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Verified
5/5

2020-02-14

Best Tickets!

"Vivid Seats is the best place to get your tickets to all kinds of events! I have used the website for years to get Dodger tickets! Today I needed some questions answered before purchasing tickets for the NASCAR event on March 1st. I called in and Lillian was so great! I can't say enough good things about Vivid Seats!"

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