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Verified
5/5

2020-02-22

great service

"helped me buy the exact tickets that i wanted at a great price."

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Verified
5/5

2020-02-22

Responsive and helpful

"Nick was immediately responsive and helpful - gathering all the information he needed to address my issues. The entire process was seamless and efficient. I appreciated his excellent customer service."

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Verified
5/5

2020-02-22

So glad I called!

"I was trying to purchase tickets to a hockey game through your app and I was very discouraged by the extra fees. I called and spoke to Lilly who was super nice and helpful! She was able to give me a discount and I ended up purchasing the tickets through her. What a pleasant experience!"

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Verified
5/5

2020-02-22

Outstanding Customer Support

"I recently received a 10% discount email for past purchases. This discount was available when you used the
Vividseats app to make your next purchase. I was having some problems and decided to call customer
support to see if they could help me. The support agent Jesse went out of his way to help make sure my
seats were secured and that I got my 10% discount. He also help update my credit card information, verified
all my profile information, and also offered to help me with any further purchases. Jesse also provide his
email and ext in case I had any problems with this purchase. I'm very familiar with Vividseats guarantee but
it was really nice and I have to say unbelievable that Jesse would offer up his contact info "just in case".
OUTSTANDING!!!!! and very much appreciated.


"


Verified
5/5

2020-02-21

Ducks Game

"John was awesome!!! Excellent "

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Verified
5/5

2020-02-21

Stone's tickets

"Clinton was awesome. Very professional and helpful."

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Verified
5/5

2020-02-21

The BEST service ever!

"We are so thankful to the agent Mark Jackson for his knowledge and patience! We needed a ticket at the last minute and none of the other sites could help us. I dialed the 800 number on the website. Mark stayed on the phone with us for as long as it took to help us through the entire process. He helped me figure out how to download the Flashseats app, secured the ticket, and stayed on the phone until we didn't need any more assistance. I had never bought tickets online and I needed a lot of help. The show was fantastic, we are so thankful for true customer service. Without Vivid Seats and agent Mark Johnson, we would have missed the show.
Thank you, I highly recommend Vivid Seats! Thank you Mark!
"

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Verified
5/5

2020-02-21

BTS Atl BOUND!

"SOOO Glad we chose to secure our seats again with Vivid Seats. Last year was our first time choosing Vivid Seats so we were unsure about the rep of the company and the quality of our tickets. We were beyond excited to know our tickets were valid tickets and our seats were END seats ( the end closest to the stage, we discovered when we got to MetLife)! We got Chris last year and got him again this year, so we hope that tells us the goodies are gonna keep on comin'! Thanks, Vivid.
"

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Verified
5/5

2020-02-20

Ticket purchase was simple ... great experience!

"I was buying Yankee Stadium tickets for a group of 6 and wanted to be sure the transaction was completed properly so I decided to call rather than doing an online transaction. My call was answered promptly and I was assisted by a very friendly, patient & knowledgeable woman. She walked me through the entire process and explained everything thoroughly including how the electronic ticket transfer would work. She was able to apply a discount to my order based on an email that we received from Vivid Seats. Jakiea also sent me her name & phone number/extension so that I could contact her if I needed any further assistance! Great experience!! "

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Verified
5/5

2020-02-19

Outstanding Experience with Quentin

"Quentin went above & beyond the call of duty delivering an exceptional
customer service experience! Q deserves to be recognized for his outstanding professional & efficient service that he provides!
"

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Verified
5/5

2020-02-19

Wonderful Customer Service

"Had an issue with purchasing tickets online, called in around 7:00pm PST and spoke to someone after being on hold for only about a minute. Customer service rep handled the issue quickly and I was able to purchase my tickets. Whole transaction was very easy and the rep was very helpful and friendly."

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Verified
5/5

2020-02-19

Jordan Davis was excellent!

"Called in because app wouldn't honor pricing(-10%)when checking out. Jordan was able to help with the purchase. Effecient and easy going...Thank you, Jordan!"


Verified
5/5

2020-02-18

Great

"The service is great. I talked with Nick and he explained that VividSeats is a secure way to purchase tickets, and even helped me purchase over the phone! Highly recommend. "

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Verified
1/5

2020-02-18

Scam

"Sell tickets prior to tickets going on sale for increased rates. then tickets go on sale and are hundreds less! "

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Verified
5/5

2020-02-18

dan and shay

"Thanks to Mark, everything went very smoothly. He was not only knowledgable, but also genuinely friendly and nice. Thanks for all your help Mark."

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