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Verified
5/5

2019-12-06

outstanding customer service !!! :)

"your customer service was outstanding , I went to buy tickets from another vendor and it left me frustrated and upset then I found you guys and I couldn't be happier .... I will never go through T-Master again from now on it's you guys...thank you very much ..."

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Verified
5/5

2019-12-06

fast easy best seats for the best price

"I was given everything i need to make a great choice for seats. John even let me know there was better seats for a little less which was super awesome of him to do."

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Verified
1/5

2019-12-06

Expensive price for terrible seats

"I bought seats in row 11, paid 300$, specifically requested to avoid the seats closest to the corners, and BOOM, I get the two corner seats tucked away furthest from the stage. At that rate, I should’ve just paid less to buy closer seats on the side seating of the theater. Terrible. I called and of course, “there’s nothing they can do,” stay away. This company is a scam. "

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Verified
5/5

2019-12-06

good

"shavonna simmons was the best!"


Verified
5/5

2019-12-06

best ticket buying experience ever.

"i was i really impressed with Ryne S interest in seeing that i was satisfied with my purchase.he was professional but had the ability to make me feel we were friends . i was honestly amazed.thank you Ryne S-vivid seats is fortunate to have you"


Verified
5/5

2019-12-06

Outstanding service

"Natalia was very helpful & friendly!!!"

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Verified
5/5

2019-12-06

Matt George Strait

"Matt was fantastic and very patient, great customer service."

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Verified
5/5

2019-12-05

Betty

"I had questions that Monique addressed effectively. She worked with me to obtain seating in close proximity to each other. Overall good experience Very helpful thanks"

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Verified
5/5

2019-12-05

Super job

"Got exactly what I wanted"

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Verified
5/5

2019-12-05

Excellent service

"The representative was caring and professional. "

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Verified
1/5

2019-12-05

Mis-leading ticket location

"I purchased "listed" Row 1 seats for a Florida Panthers hockey game. When received, they were Row 26. I called Customer Service and it was explained that these were "zone tickets" meaning it could be anywhere in the section. This was in the small print. I asked why they list Row 1 when it could be Row 28 also. The CS agreed with me that it can be confusing, but couldn't do anything. I reached out to Vivid through Facebook and got the same "canned" reply, stating I could try to resell them. I paid $55 for what I thought was row 1, while the tickets in Row 26 are on sale for $18. I told them that this was false advertising, and I will use other sites now for all my future ticket needs. At Vivid, the customer is not always right..........read the fine print even if ordering on your phone. "

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Verified
5/5

2019-12-05

Excellent Service

"Jonathan did an excellent job getting me set for Trans-Siberian Orchestra Saturday in Charlotte. All my questions answered with care. Thank you Jon!!"

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Verified
5/5

2019-12-05

Great experience

"Joe exceeded my expectations, my request was addressed in the perfect manner, thank you!"

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Verified
5/5

2019-12-04

George

"George was thorough, knowledgeable, polite and expedient!"

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Verified
5/5

2019-12-04

Lucas did a great job.

"Lucas did a great job and helped me complete my order. He was very helful"