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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
1/5

2004-12-13

"This was my first order from this company. I ordered two Kodak 7330 digital cameras. The site said that they would ship out within 24-48 hours. A few days I called because I hadn't received an email stating that shipping had occured, and these were Hanukah presents. They assured me they had been shipped and I would probably get them that day, the next day at the latest. The next day I got an email stating that these cameras were presently unavailable and they MAY become available. The following day, they cancelled my order. My feeling is, if they were out of stock they shouldn't have been listed as in stock.At this poing, I had to shop locally to make it in time for the holidays."

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Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2004-11-11

"Very Dissatisfied. Walmart had to cancel my order because THEY made a mistake. What happened to low prices and delivering what is promised. Its pointless to order an item from a store online when they will not deliver it."

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Is trustworthy
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Verified
5/5

2004-09-13

"I've had an excellent experience with Walmart.com so far. I've purchased a desktop Compaq Presario computer and recently an inflatable mattress. Both instances my order was processed and shipped within 2 days and arrived at my door within 4-6 days (using FedEx cheapest deivery option). I would definitly shop with Walmart.com and recommend them to others."

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Is consumer focused

Verified
1/5

2004-09-10

"Ordered on Aug 29th. Told will arrive by Sep 9th. Tracking number given kept saying that item not in Fedex possession. Called sep 6th, told, that will arrive without the tracking number. Did not arrive...hence called and argued. Told that nothing can be done, cancel the order and re-order, will take another 10 days!!!!

Do they really think that customers are stupid???

What lousy treatment! NEVER SHOP from them.
"

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Verified
4/5

2004-08-21

"ordered stamina magnetic programmable stationary bike. Arrived broken. When trying to adjust the difficulty level it would make a clicking noise b/c it uses plastic gears and instead of moving each other they were just skipping over each other causing the clicks as well as NOT adjusting the difficulty level. I went to return it to the store and was told that the shipping cost I had to pay to receive this broken hunk of junk was non-refundable. That's crap if you ask me.

Update: Called customer service when i got back from the crappy store and they refunded me the shipping. Overall an okay experience.
"

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Verified
5/5

2004-06-26

"Ordered a box of checks from their check division. Went very well. There was a slight problem with my account number, but that was more my problem. I faxed them paperwork to correct this Thursday at 8 AM EST. They shipped my checks at 9:30 AM EST. I couldn't believe it. But the checks made it. It was very nice. Well priced, and easy to order online (preview mode for what your checks look like is nice)"

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Verified
1/5

2004-05-06

"I made three orders within a little over a weeks period of time. Only one of them was shipped anywhere close to what I would call fast shipping (one of the orders took two weeks to ship) all three orders were for the Weider Cross Bow Vision Home Gym being sent to three different addresses. Two packages were sent via UPS (one showed up with holes in the box and some nuts and bolts missing but nothing that couldn't be replaced at home depot) the third package was sent thru a obscure trucking company called emeryworldwide. The online "purchase history" showed the one shipped with emery as a UPS shipment and gave a tracking number that didn't start with 1Z as all UPS tracking numbers do. I spent days on the phone with customer support at Wal-Mart trying to track down who they shipped the package with (sometimes the Wal-Mart customer support couldn't even find my account or order number in their system even!!!). Finally they figured out that they shipped it with this company called Emery. So I get ahold of Emery to find out why the package hasn't been delivered (today is May 6th and this particular order was placed on April 19th). Now emery claims they cant find the address. I have had NOTHING but bad luck with Wal-Mart.com so far. If the first two units shipped with UPS why they switched to some obscure trucking company for the third shipment I have NO idea (the delivery address is in NY so it isn't like its some out of the way exotic location). My recommendation is to stay FAR away from Wal-Mart.com all you will get is a headache a sore ear from all the hours on the phone with customer service who might or might not be able to even find your account and order even if you give them your order number.

If you choose otherwise good luck to you.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2004-04-12

"I recently purchased a CD from Walmart.com because they did not have it at any nearby stores. I had to pay an extra $2.78 for shipping. I was hoping to receive it in a couple of days like most places that I have bought items from. I am still waiting today, 8 days after I ordered it, and 7 days after it was shipped (shipped on April 5, 2004). I contacted customer support about when it might get here. They just responded with a generic response of: “However, you can estimate your order's arrival date. Just add the longest availability time of an item in your order to the delivery method ship time (Standard: 3 to 7 business days; Priority: 2 to 3 business days; Express: 1 business day). "Availability" is shown on the item page just under the item price.” I do not think that it should take this long for an item to be shipped. I highly recommend against buying from this company.

edit: I now received this order
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2004-03-21

"I placed an order for music downloads. I was able to download the music after a few minutes with a dsl connection. I was not able to listen to the music because of software licensing. When i called they informed me to use windows media player so i downloaded the latest version and still nothing. I have called after being on hold for 10 minutes no answer. I emailed to get no response. I will never use them for music purchases again"

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N/A
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Is committed to quality products and services
Is consumer focused
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5/5

2004-02-08

"Ordered Fantasy 6 Pack from them, the only place I found it and for an excellent price. Order arrived in 4 days using the cheapest USPS option. No problems, great deal."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
N/A
Overall customer service
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-12-20

"Excellent speed, selection. Good prices. Items shipped before conservative estimate."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2003-12-04

"Very bad packaging. $208 worth of books delivered nearly destroyed. The package arrived looking like it was delivered by Ace Ventura."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
N/A
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being knowledgeable
Being trustworthy
N/A
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2003-11-15

"I pre-ordered "Finding Nemo" DVD on 10/25 from walmart.com. I was supposed to receive it on 11/4 when it would be available in stores. It is now 11/14 and I still have not received the order. I called twice and was told that it shipped. The last person I spoke with would not credit my charge card for the amount because it already shipped. Tonight I spoke with a manager who did credit my account. I will not purchase from walmart.com again."

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Likelihood of customer recommendations
Overall product shipping and delivery process

1/5

2003-01-28

"It is now Jan 28 and I SHOULD be getting my Unreal 2 preorder soon. Instead of honoring my preorder walmart.com canceled my order and is now selling the same thing for much higher than I should have paid. WALMART.COM DOESN'T HONOR IT'S ONLINE ADVERTIZED PRICES!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
N/A
Variety of brands and products offered
N/A

4/5

2003-01-27

"Ordering process was straight forward. Selection good. The order processing and delivery seems slow. Order tracking capabilities are good. Would probably reorder in future"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process