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Product & services pricing
1.25/5
Chance of future purchase:
0.00/5
Shipping & packaging:
5.00/5
Customer service:
1.25/5
Return/Replacement policy:
2.50/5

Verified
1/5

2020-02-12

HORRIBLE

"Writing this to let everyone know if you ever plan on ordering from this company, save yourself the headache and spend a little more somewhere else because this company doesn’t deserve any business nor do I even know how they’re still operating. Oct 31 2019 we ordered a bathroom vanity and cabinets from there. Estimated delivery was supposed to be nov 22. Nov 22 comes along and no shipping updates nothing. We contact the company and they said it’s on the truck and ready to ship out we should have a shipping date shortly. After going back and forth for 2 1/2 months they told us they were refunding us and the shipping company finally decided to contact us after several calls to them and they delivered it damaged !!!! ON TOP of that the managers BLEW up my husbands phone offering him 50-60% off on his next purchase with their “sincerest” apologies In hopes to gain our trust and business back. My husband asked me to try it again and order a dresser to see if they actually meant what they said. LOL they emailed us saying they can offer us 15% off and that’s the best they can do. So what was the point in calling us so many times begging us to re order again ??? DO YOUR SELF A FAVOR AND ORDER ELSE WHERE!!!!!!!!!"

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Verified
1/5

2020-01-31

Would give a zero if I could

"I purposefully order a mirror from Wayfair because they offered an "installation" service... it wasn't cheap but was an option when ordering so I thought it would be convenient and lead me to buy from Wayfair instead of a local store. WOW WOW WOW disaster don't do it. Wayfaire promises and does NOT deliver despite them charging you for this "extra service" stay clear! I returned the mirror and walked away. Will Never give this company another option, this was my second strike. Last order came damaged... not a good company nor well managed. "

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Verified
1/5

2020-01-18

Wayfair is absolutely incompetent.

"Your services are remarkably and incredibly inept. You have no business delivering anything let alone large parcel items worth hundreds of dollars if you can’t even manage or be bothered to validate customers information or update them on their order status. Your lack of support and your inability to fix problems is appalling. I’ve been rescheduled 3 times due to wayfairs incompetence and I’ve been forced to spend more money out of my own pocket trying to accommodate you and yours. For your information, refunds, partial credits and apologies won’t buy me back the time off work I’ve taken to wait for your incompetent delivery agents. That won’t serve to hold my clothing in my empty house that was emptied in anticipation of when you said you’d deliver my order the first time... or the second time... or the third time. You’ve now cost me time, money, and mood at the expense of items I would have ordered from a more adept furniture and delivery service had I know better. Never again. Would have spent more with them too had this experience been pleasant, but no. I literally have to drive 2 hours to New Jersey to pick up items they actually can’t seem to deliver of their own accord. DO NOT ORDER ANYTHING THAT YOU NEED FROM THESE IMBECILES UNLESS YOU DONT REALLY NEED IT OR YOU CAN AFFORD TO WAIT A MONTH WITH NO UPDATES AND RESCHEDULE DELIVERY DUE TO THEIR INABILITY TO DO THEIR JOBS."

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Verified
5/5

2020-01-16

Way to come thru Wayfair!!

"Like a lot of people, I have seen numerous ads on T.V. that show great products available thru Wayfair so I thought I would give them a try. I placed order for a queen size comforter set. The selection, pymt options and check-out went very smooth.
Upon arrival of my order it was noticed that the seam of the comforter was coming apart. I took pictures and sent my pictures to Wayfair to see what my options would be. To my surprise - a pleasant one at that, Wayfair responded to my email (same day) and offered to send a replacement at NO CHARGE whatsoever. They did not ask me to send my the "defective one" back to them, nor did they ask me to pay for shipping on my "new" order. They happily placed an order on their end to send me a replacement FREE OF CHARGE. I received my replacement within days!!
I am very happy!! to report that I am a satisfied customer and will continue shopping with Wayfair.
"

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Verified
1/5

2020-01-09

Never again

"Placed my first ever order of a rug. They took my money and then placed the order on hold. Didnt contact me. I checked the status and happened to see it was on hold. Called the cst said it was on hold because they listed the wrong price on the site. But she would push it to ship that day. 2 days later I check still hadnt shipped called again was told they seen it was supposed to get pushed to ship but didnt. That i would receive a call when it did. Today i get a refund. Still listed on the site for the price i paid... shady practices will be contacting the bbb as well"

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Verified
1/5

2020-01-03

Wayfair is terrible

"Wayfair is terrible. They do not honor posted prices and just cancel your order. At least walmart honors their posted prices!!! And I am NOT a walmart fan!! Then they fall back on their "policies" that are only there to protect them from false advertising charges!! "

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Verified
1/5

2020-01-02

Product did not arrive...TERRIBLE customer service

"I ordered a stocking almost a month prior to Christmas at the end of November for my daughter. The estimated delivery date was December 6th. I did not receive the stocking so a week later I contacted Wayfair to see what was going on. I was told it was stuck in a warehouse but not to worry as it will arrive before Christmas. A week later I still had not received the stocking or an update so I contacted Wayfair again. They said it was still stuck in a warehouse and they couldn’t tell me any more information at the time but someone would contact me in a day or two. No one contacted me so I called again and asked for a manager. I was then told again that they couldn’t give me answers until they contacted the warehouse and that there was no guarantee this item would arrive before Christmas. I asked to cancel my order as there was no point in getting the stocking after Christmas. I spoke with a supervisor and asked how I could leave a review as the Wayfair website wasn’t letting me. She said I could email her the review and she would post it online. After several days my review was still not posted online. I called again and spoke with another supervisor who told me I could not post a review since I cancelled my order. I told her I wanted to review Wayfairs services but she said I couldn’t do that. If Wayfair doesn’t let customers review their services and customer service I do not think the reviews accurately represent the company. Throughout the month I was dealing with this order and tracking it down I could have found a different stocking for my daughter but instead Wayfair wasted my time. This was my first experience with Wayfair and it was a terrible one! I will not be shopping at Wayfair again and I will not be recommending their services or products to friends and family. "

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Verified
1/5

2019-12-30

Cancelled Shipment

"I ordered a sectional that was on sale to replace my old couch for a decent price. The initial purchase and delivery time was smooth, as after 5 days of purchase they scheduled to deliver my couch. I decided to have it delivered the day after Christmas as I was going out of town. They delivered the pieces on time and brought it up to my apartment, but soon after they left, I realized they brought me two of the same piece. I called not even 30 minutes later, they said they would not be able to bring the other piece until January 14th, which was frustrating, but I could deal with it. Then, as I scheduled to have them pick up the extra piece, I have been given the run around by several different people telling me that the other piece was cancelled for shipment and I could only receive a full refund due to the couch being out of stock. This is so aggravating that they are not willing to find the other piece to my couch, and could barely offer me a 10% refund. There is no way I am buying anything from Wayfair after this, so thanks for a waste of time and money. "

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Verified
1/5

2019-12-27

Wayfair - Trickery and Lies

"Wayfair claims to be an efficient and easy to use website. Trust me they are not.

Do NOT apply for their credit Card
Do NOT use the protection plan

The credit card will trick you into somehow paying interest and late fees. The protection plan will find a way to not protect you.

Very nasty customer service and they are not interested in being helpful at all.

I hope amazon or similar company buys them out or puts them out of business
"

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Verified
1/5

2019-12-23

Horrible customer service!!!

"We ordered a pool/ping pong/air hockey table from Wayfair for Christmas. We planned ahead and scheduled delivery for December 23rd so that we could surprise our kids. When the delivery came, it was damaged so we immediately called Wayfair. They suggested we take the damaged one so that our children would have a Christmas present and that they would send us a new one and switch it out after Christmas. Great idea...so we communicated that to the delivery people, but they said they needed to get that information from Wayfair before they could bring it in the house. Brandi, with customer service said that she would call the driver and inform him of the plan. A few minutes later the delivery truck drove away. I have been talking and on hold with Wayfair representatives all day. Some have told me they will try and deliver it, others have said it is now impossible. With the late hour, it will not be delivered and therefore my children’s Christmas will be ruined. Due to the high cost, that is the only present they were to get this year. Because of this experience, my evaluation is that Wayfair customer service is horrible and I will never shop there again! "

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Verified
1/5

2019-12-19

TERRIBLE

"Was about to spend a significant amount of money online because I was emailed a nice 10% discount code from Wayfair. Great, I thought, I will finally purchase all of those things that have been sitting in my cart! My code wouldn't work, so when I called to find out why it wasn't working, they told me it was because I had purchased something already that YEAR - 11 months ago. Well then WHY did Wayfair bother to send me a code in the first place. There were not restrictions or limitations listed in the email about previous purchasing. WHAT A JOKE. GET IT TOGETHER WAYFAIR!!!!!!"

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Verified
1/5

2019-12-17

Late fees on zero balance

"I spent a significant amount of money at Wayfair in order to furnish my new home. I used their company credit card and I promptly paid if off. This is where the nightmare began. Apparently even though I paid over the phone and was told I was at zero balance and had a confirmation number, a 2 dollar-something surcharge was added to my next statement. Thinking I had a zero balance, I paid the 2-something surcharge late. This started a chain of receiving late fees for paying late fees late, if that makes any sense. I have been on the phone with countless Wayfair representatives, who say they understand my frustration, and who suggest different courses of action to take to stop getting late fees. I closed the account and was assured by a representative the bills would stop. Nope, another late fee the next month, which I didn't pay on time because I knew I had a zero balance and the account was now closed! I get the bills around the day of the due date, I might add. Is this purposeful on their part? They charge a $9 fee for paying a representative over the phone and not utilizing their automated service. Today I was very condescendingly informed that if I would just make my payments on time, the bills would stop. THIS IS A CLOSED ACCOUNT WITH A ZERO BALANCE. They say they can't waive a late fee on a closed account. So now I will call back tomorrow I guess, and try to pay the stupid late fee on time so they can stop sending me bills. This is a horrible business practice. I have lost hours of my life on the phone with these people, in addition to throwing my money away. I'm a public servant so this is stealing money from my family. I will NEVER shop at Wayfair again and I will tell everyone I know about my horrible experience."


Verified
5/5

2019-12-17

Customer service is great!

"This may have changed over the years but as of present (12/16/19), wayfair customer service has been absolutely phenomenal to work with. They've issued me credits even when I did not ask for one. They're available to chat most of the time as well. "

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Verified
1/5

2019-12-13

Horrible Delivery and Customer Service

"I am extremely annoyed with Wayfair and their inability to use accurate words to describe their process. The app states your item will be delivered only to call customer service and have them mince words to cover up their inability to get your items to you according to the scheduled date. And to add insult to injury when I asked to speak to a manager I was even more insulted by Rob’s inability to just say “I’m sorry, you should have, had your items, I will try to do the best I can”. This is a stressful time of year and everyone is spending a great deal of money and employers need to train their employees to have more empathy and to try to make things right! I wish Rob the same service he gave me as he shops this season!"


Verified
1/5

2019-12-12

MATTRESS

"I purchased a mattress on Nov 19th and it was never delivered, I kept getting an excuses and lies.
they kept apologizing to me every time I called them and kept promising me that i should get the mattress with 24 - 48 hours.

Horrible ...Horrible.....Horrible
"

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