ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
1.25/5
Chance of future purchase:
0.00/5
Shipping & packaging:
5.00/5
Customer service:
1.25/5
Return/Replacement policy:
2.50/5

Verified
5/5

2017-12-08

Excellent overall service!

"I got all my orders delivered in a timely manner!"


Verified
5/5

2017-12-08

Great products, always and great delivery service!

"Great products, always and great delivery service!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-12-08

Great resource!

"Overall, I've been very pleased with the service and products wayfair offers. When something is not quite right, they make returns easy and refunds are quick. However... most of what I've ordered has been "just right!" "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2017-12-08

Good products

"My house could be an add for Wayfair. We are very happy with most of the things we have purchased "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2017-12-08

Great

"It is perfect! The bench arrived 1 day earlier than expected and everything was there. My son assembled for me with no problems."


Verified
5/5

2017-12-07

Super Company

"We returned one light fixture and ordered a replacement hassle free."


Verified
5/5

2017-12-07

Love it all

"I have ordered many things all very nice"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
4/5

2017-12-07

First timer

"I found the Wayfair website easy to use. I was looking for a large rug in a particular size and found one that fit the bill perfectly. It was at a good price and delivered quickly. The only negative was the on-line photo made the rug appear much darker than it was in reality, but it still coordinates well with the surrounding furniture. It's a keeper!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2017-12-07

Great service

"Ordered a chair, did not take long before receiving....looks beautiful, is comfortable to sit in!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2017-12-07

Always wonderful

"I have never had any issues with Wayfair. I appreciate how fast and polite they are. "


Verified
5/5

2017-12-07

Outstanding

"Outstanding Customer Service Thank You"


Verified
5/5

2017-12-07

Excellent service

"The console table I ordered from Wayfair came very well packed; no damage whatsoever. It looks so nice in my family room; blends well with my antique pieces. I love it !"


Verified
5/5

2017-12-07

Love Wayfair

"Everything I have ordered has been far above my expectations. It usually arrives within a few days and I have never been disappointed.
I find Wayfair far better for great buys than other on line web sites for merchandise. I Love WAYFAIR!
"


Verified
5/5

2017-12-07

Wayfair experience

"Wayfair is great in all they do! From ordering, to variety of products, to the great prices! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-12-07

Satisfied Customer

"I have ordered several items from Wayfair, ranging from a cat tower to the bed I am sleeping on. all items arrived when expected , required simply a screwdriver & no unusual skills to assemble, and are of sturdy well -made materials--both pretty and functional. I am a satisfied customer."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process