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Verified
5/5

2004-06-30

"Your web-site gave me a quick (and later I found accurate) diagnosis of a
dead hard drive.

I ordered one of your replacement hard drives (using the opportinity to
increase the size of the internal drive at the same time). The drive
arrived overnight, on-schedule. Installation, using your instructions, went
super quickly and smoothly.

I was very, very happy to have my TiVo up and running again so quickly.

Thanks again for your great, fair priced service. You can count on me to recommend you to my TiVo owning friends.
"

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Verified
5/5

2004-06-25

"First of all let me say the total experience w/Weaknees was flawless. Their site was easy to understand/order from/navigate.

When I placed my order I received a FedEx tracking number w/a direct link to FedEx that allowed me to totally track my new beloved toy.

Lastly (and perhaps most importantly), they are the only company that takes stock Pioneer Tivos w/the DVD recorder and upgrades them.

I originaly considered a 120 gig stock Pioneer Elite...but then I saw Weaknees 160 gig version and I fell in love. Thanks guys!...excellent and friendly service.
"

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Is trustworthy
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
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Verified
5/5

2004-06-23

"Weakness delivered on their commitment from start to finish. They kept me informed every step of the way and followed through on what they promised. Great results, on time! Thank you."

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Is committed to quality products and services
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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
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Resolving problems
Being knowledgeable
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Making decisions on their own
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Verified
5/5

2004-06-15

"I purchased a hard drive for my Sony Tivo to replace a dead hard. Matching the correct hard drive to order and ordering were a snap and when I received my unit everything was included as advertised and installation took less than 15 minutes. This will be the first place I look when my Pioneer hard drive dies. "

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Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Making decisions on their own
Being knowledgeable
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Customer service being knowledgeable
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Verified
5/5

2004-06-10

"I recently bought a 160 gig upgrade kit for my Tivo Series II. I have to say I had a little problem with the instructions. I found them kind of confusing as the instructions seem to be designed to accomodate different configurations and the phoitos were grainey and hard to see. BUT Weakknees customer service was outstanding and they answered my questions quickly and in detail. Most people say this particular install takes about 20 minutes, it took me about an hour, but that's okay. In any case I give them an A+ and I would definitely buy from them again and I would recommend WeaKnees to my friends."

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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
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Verified
5/5

2004-06-09

"Many thanks for the great product and instructions on upgrading my Hughes
Series2. I had it upgraded in 30 minutes and took less than an hour to go
through the setup. Your comments on the TIVO community board are also appreciated! Thanks again.
"

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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
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Being updated on the exact date the delivery was sent
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Verified
5/5

2004-06-08

"This is my second "Super Tivo" from weaknees. They have had great communication, and great service. I understand the power of positive feedback, and want everyone to know that I got handled with professionalism. I had a small problem with the first unit I bought back in December, and had it repaired and returned in no time. Every company should be this good. I will be doing business with weaKnees again. Definatly recommend!"

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Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Web site being easy to use
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bnv
Verified
5/5

2004-06-03

"Ordered on Monday – Drive Shipped on Tuesday – Received and installed in 20 minutes on Wednesday!

Your 160 GB replacement for Series 2 could not have been easier. Instructions were flawless.

Excellent product – Excellent service
"

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Verified
5/5

2004-05-17

"I ordered weakness.com's 120GB TiVO upgrade to my existing 42 hour TiVo system. The upgrade kit was excellently packed with clearly understood do-it-yourself installation instructions, including picture/figures. Reading the instructions is highly recommended, regardless of your PC experience. In about 30 minutes, the upgrade was complete. Best of all, TiVo's new recording capacitiy was increased from 42 hours (basic quality) to 189 hours (basic quality)."

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Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
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Verified
5/5

2004-04-21

"Incredibly fast shipping. I actually received my product in less than 24 hrs! The product is great, the instructions were great, it worked great, and I'm a very happy customer."

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Verified
5/5

2004-04-20

"I just wanted to share how good my experience with Weaknees was. I purchased an additional hard drive for my DirecTV Tivo to upgrade from 35 hours to 150+ hours.

It took me less than 45 minutes to do the upgrade and it was easy. Everything worked exactly as it was suppose to.

One bigger benefit I hadn't counted on. Thanks to the bracket and additional fan that came with my kit, my operating temperature dropped by 15 to 20 degrees which to me means that the entire unit will probably last longer.

They made it easy and fun to upgrade my TIVO. Thanks guys. Keep working on an upgrade for the HD DirecTIVO. I'll be in the market for one of those once the price comes down a little and the capacity gets higher.

Dwayne Dobson
Portage, IN
"

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Is committed to quality products and services
Is easy to do business with
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Is consumer focused
Likelihood of customers making future purchases
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Ease of ordering online
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Verified
5/5

2004-04-14

"Yep! The reviews were right! You guys rock! I got my upgrade kit in just a matter of days. (much sooner than I would have expected) It was well packed, and the instructions were awesome! (like a TiVo upgrade for dummies!) I had it all together in about 30-45 minutes and it worked like a charm! Thanks weaKnees! What can I say... keep up the good work! Excellent product, awesome service! weaKnees is the ONLY place you need to go for TiVo upgrades and accessories!"

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Is easy to do business with
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Is committed to quality products and services

Verified
5/5

2004-04-14

"Great service... plus took my Hughes SD-DVR40 from 35 hours to about 144 hours in no time at all - almost too easy... thanks for malking it a breeze!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
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Verified
5/5

2004-04-08

"I ordered a 160 GB hard drive from Weaknees on Thursday, April 1 so I could upgrade my 40 hour TiVo Series2 to 200 hours. I received my order promptly on Wednesday, April 7. Installation was a breeze with the included tools and the detailed step-by-step instructions. I had no difficulties once so ever and I'm not that savvy when it comes to opening up electronics. Now I don't need to worry about running out of space. Thank you Weaknees!"

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Overall quality of the company
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Is easy to do business with
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
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Verified
5/5

2004-04-04

"Excellent web site that clearly describes products, options and prices. Communication and shipping are first rate. Instructions were clear and easy to follow. Great experience!"

Detailed Review Benchmark + -
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Is easy to do business with
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Likelihood of customer recommendations
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Ability to determine if a product was in-stock real time
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