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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
4.59/5
Customer service:
5.00/5
Return/Replacement policy:
4.50/5
Featured Review


Verified
5/5

2020-07-28

In stock with best prices

"It's rare that my Toric lenses are in stock since the prescription is not common but Web Eye Care had both lenses in stock and offered the best price when compared to all other vendors I could find. "

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Rep reply posted 2020-10-22
A rep from WebEyeCare, WebEyeCare, has responded:

“We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future!


Verified
1/5

2020-07-19

Customer Regrets

"Ordered and sent prescription originally in June. After 3 weeks passed and no contacts, I called to check status. Then was told the order was never processed, my prescription was never filled. I then reordered, was charged an additional $118.00 and new order was submitted. I then recieved an email, the next day that they had been shipped as of July 9, with a tracking #. Its now July 20 and still no contacts. Did you ship them, from where? Ridiculous and I deserve better and a refund. I work in healthcare and to wear a mask 12 hours a day with glasses is not optimum."

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Rep reply posted 2020-07-21
A rep from WebEyeCare, WebEyeCare, has responded:

“We are very sorry to hear this and apologize for any inconvenience you may have experienced. We greatly value customer feedback and would love to connect with you to ensure we remedy this. Please contact info@webeyecare.com with your order number if you have a moment. Thank you.


Verified
5/5

2020-07-16

Easy as pie!

"Needed to order new contacts after years of not wearing them. WebEyeCare was not only easy to use, but offered great promo deals that saved me over $85 dollars in comparison to other online retailers. Will definitely use them again!"

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Rep reply posted 2020-10-22
A rep from WebEyeCare, WebEyeCare, has responded:

“We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future!


Verified
5/5

2020-07-16

Fast and easy!

"The price was amazing, I saved $40 and it was easy to order and upload a picture of my prescription, I’m a new customer and I received my contacts a week after ordering, definitely will buy from them again!"

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Rep reply posted 2020-10-22
A rep from WebEyeCare, WebEyeCare, has responded:

“We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future!


Verified
3/5

2020-07-12

Tracking Number Doesn't Work

"Ordering and checkout was simple enough. But it has been 4 days and the tracking number still doesn't work. I'm hoping for the best and hopefully my contact Lenses will arrive this week or I'll have to request for a refund. "

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Verified
1/5

2020-07-12

I have not Received my orders.

"I have not received my two orders I placed. this is the 2nd time I have ordered and have had a problem. I do not think I will be ordering again. and the thing is I live 5-10 minutes from Brisol PA"

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Verified
1/5

2020-07-12

Still Processing!

"I have been waiting for my order to ship as it has been stuck on processing for over 10 days! Whenever I call they just inform me someone will call back but that has yet to happen! Please help!"


Verified
1/5

2020-07-10

terrible service

"I paid to get my contacts quickly but, they took over a week to confirm my prescription- I verified a correction was needed and that added 3 business days, which is absolutely ridiculous. then I was told my lenses were backordered so I emailed 3 addresses to cancel the order or to refund me the extra paid for expidition - no response at all. I'd already ordered and received new lenses form an amazing company by the time I received the shipping notification today. this company's service is shoddy and their support a joke. I'm returning the package, unopened, as soon as it's delivered and will be filing with the BBB if not immediately refunded. you get what you pay for, apparently "

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Verified
1/5

2020-07-03

Don't buy here.

"I ordered on June 12 but I don't get it yet... almost month... and I sent email but they never replied..."

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Rep reply posted 2020-07-08
A rep from WebEyeCare, WebEyeCare, has responded:

“ Thank you for reviewing your purchase with WebEyeCare. Our system shows we did respond to you on July 2nd that a lost package claim would be initiated and a new order shipped. We apologize that the Carrier lost your package but that is outside of our control. The order itself was promptly verified and shipped to you. Please let us know if you have any additional questions. Thank you. ”


Verified
1/5

2020-06-13

Disappointed

"I ordered contacts for my son May 29. My credit card was charged the 30th. Only received the email saying order was being processed. Called to check on the 11th of June and was told they were not sure what was happening and I would receive a call or email later that day. No call or email. I called back again morning of the 12th. It is now over 10 business days from my order. Again was told they were not sure what is going on and they were reporting to a supervisor. They apologized for lack of communications yesterday and promised to call me today. Never called again!! I recalled about 5:30 and was told all supervisors were gone and my issue would be reported but I most likely would not hear back until after the weekend. My son is now out of contacts and I am very disappointed with the lack of communication. "

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Verified
4/5

2020-06-12

Great experience, once I got registered

"Had to call to make an acct as the online system would not work. The rep on the phone quoted me $27 a box but online I paid $14.95 a box. Go online it seems to be cheaper. After that everything was easy and my order took 5 minutes. Would use again. "

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Rep reply posted 2020-10-22
A rep from WebEyeCare, WebEyeCare, has responded:

“We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future!


Verified
2/5

2020-06-10

Contacts not in stock

"When I placed my order on 5/27, the website said that my contacts were in stock and would ship after prescription verification. Two days later, I received an email saying that my contacts were not in stock and that they would have to be ordered from the manufacturer delaying shipping by 7-10 business days. On 6/10, I received an email saying that my contacts had shipped. If I would've known that my contacts were not in stock, I would've gone elsewhere. "

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Rep reply posted 2020-06-17
A rep from WebEyeCare, WebEyeCare, has responded:

“ Thank you for reviewing your purchase with WebEyeCare. We apologize for any confusion. Our site states that your brand is in stock, not your specific prescription. Please let us know if you have any additional questions. Thank you! ”


Verified
5/5

2020-06-04

Excellent options to choose from, great prices, mindful service

"Thanks for not being lame!"

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Verified
5/5

2020-06-04

Thumbs up

"Smooth and easy transaction. I was able to upload my prescription without any problems. I wish they would show that your prescription was uploaded, but overall great price and quality. Fast and free shipping"

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Verified
5/5

2020-05-30

Great service with reasonable prices

"Purchasing my contacts on the site was very easy and I saved mo ey with the rewards program. "

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