"One thing that I did not like about my purchase is that I was not able to keep my current plan. I had 550 min. and had to pick a plan that had 700 min. I will never use that many and because of this I now pay $8 more than I was. I also did not like the hidden fee of $5 ( Push to talk ) that my husbands phone needs to keep for 6m. He doesn't need the feature, but liked the phone. He doesn't have anyone to Push to talk with... just a big waste of money.

P.S. My Verizon company representative said they could change my plan back to the 550, but that I might incure fees based on your fine print.
"

"I recently purced the Droid 2. I am very happy with the service I received with my order & exceptionally happy with my phone. I received this phone completely free when the lowest price with my new 2 year upgrade from my carrier was still $149"

"The Droid smart phones I ordered arrived on time and in excellent shape. The only issue I had was that I was on vacation when they arrived. Not a problem if they were sitting quietly in the boxes. However, my service with Verizon got transfered to the new phones (with no advanced warning) and I had no service on the phone I was carrying! A call to Verizon fixed that with no problem though. Got home and switched the service to the new phone and all is well."

"On 3/15/11 I purchased an upgrade phone on the Wirefly website. I specifically searched for a phone that did not have the data requirement when processing my order. After I received my phone I realized that I had a data plan on my phone so I called T-Mobile they stated that my order was purchased through wirefly and that I would have to deal with them. So I called on April 1st and at that time was told it was a requirement for that phone to have a data plan. I let them know that at the time of purchase it was not a requirement and I did not want data. The phones they sell that required data like a blackberry do not let you process the order without seeing the data option selected for you automatically. My confirmation of my order only confirmed the phone and insurance purchase. They state they would escalate it to take care of it. I called back 3 days later since T-mobile told me it was not taken care of. After a long conversation I was told it would be taken care of. It was not taken care of and I called today after explaining myself several times the guy came back to tell me that it was taken care of when I contested that it wasn't the tune changed to it was in the fine print that if it has a data plan you are required to pay for it. I told him the key word is "If" since the order did not have a data plan at the time of purchase. Then I was transferred to an executive of the company who basically told me I had 30 days to return the phone and now I have no options. While was put under the assumption after my second call that they were doing something for me nothing was done and no follow up that nothing could be done. Also at the time of my first call they should have just said we can't do anything but have the phone returned rather than act like they were doing something to resolve the issue. The executive should have taken the time to review the previous phone calls, the false advertising on the site and my whole experience rather than putting the blame on me for not returning the phone. Talk about horibble customer service. Horrible experience!!!! NEVER AGAIN!!! "

"Very bad experience....

This is my first review EVER so you can tell that I'm really mad.

Upgraded to G2x phone and extended my 2-year contract with T-mobile. Everything started smoothly after submitting my order. Got my new phone in about a week. T-mobile notified me regarding new contract and upgades all AUTOMATICALLY.

Things then turned sour.

G2x automatically turned off during charging. I could not turn it on again by pressing the power button. I had to take off the battery and put it back and then the phone could be turned on again. I did a manufacturing reset in hope that the shutdown could due to some of my apps. The next day the phone turned off again during use.

Called Wirefly and wanted to return. They convinced me that I must have gotten a bad phone and they could ship a replacement phone. I ok'd to that. Also asked for an extra week to test out my phone and they agreed.

Shipped the phone back.

Got a G2X replacement about 1 week after talking to Wirefly rep. After initial setup, I put the phone on charger and after a while it turned it self off again. I had to take off the back cover, then the battery then put them all back before I could turn on the phone. That was it, two bad phones in a row.

Called Wirefly and told them that I would return the phone and they said that after getting the phone back they would reverse everything back.

Waited another week until got a confirmation that they got the phone and they would give credit to me.

Called Wirefly again to make sure that they need to remove 2-year extension plus giving other credits that T-mobile charged me when upgrading. They said, every was in the system but I should call T-mobile just to make sure.

To make sure I did and T-mobile told me that they had no record of me returning the phone so they could not remove my contract extension. They needed some sort of confirmation from Wirefly. So I called Wirefly on another line so that Wirefly rep could confirm. After listening to Wifefly rep confirmed that I had returned the phone, T-mobile rep said that she couldn't use this information since it was not a direct call from Wirefly to T-mobile.

Wirely rep reassured me that they would call T-mobile and resolve everything for me.

Waited for a few day and called T-mobile and they still insisted that they did not any indication that I returned my phone. What the heck? When I ordered the damn phone, did Wirefly call T-mobile to extend my contract? Yes, the T-mobile replied. Come one, how many phone Wirefly sells everyday and if they have to call respective carriers to active new/upgrading services... I don't think so.

Anyway, so as of now, a week after I returned my phone, T-mobile still insists that they have way to confirm that. And the promise of Wirefly to resolve the issue has not yet resolved.

Come on, would you buy a phone from Wirefly again? Not me."

"Ordered My HTC Thunderbolt ($249.99@VZW/$199.99@WF) & the wife's Blackberry Storm 2 ($199.99@VZW/Free@WF). Prices are amazing. Service is fast. Can't ask for much more. One thing that might help though, is offering to ship the phones to overseas service members who are getting ready to come back stateside. That was my situation. So I had to send the phones to my mother in laws house first, so she could send them to me in Italy."

"TERRIBLE, TERRIBLE, TERRIBLE!!!!!! on May 15th I decided to upgrade my Sprint phone. I called Wirefly and ordered the new Samsung Nexus S 4G and the representative told me the phone was in stock and would be delivered within 3-5 business days. After I ordered the phone and accessories I received an email advising the phone was on back order and they would ship it to me as soon as possible. I was not happy about that because I was specifically told the phone was in stock. On May 16th I decided I did not want to wait and cancelled the order, no problem all seemed good. I received my cancellation confirmation advising I would not be charged, perfect! So I thought. Several hours later I received another email advising me a phone and accessories has shipped. I thought that was strange since the phone was not in stock and I cancelled the order, but I was ok with it. After looking further into the email I noticed the phone that was shipped was for an Epic 4G that I never ordered or even inquired about. So at this time I have been charged for a phone and accessories that I never asked for. I called Customer Service which was absolutley no help at all, instead he kept trying to convince me to try the phone anyway. Are you kidding me??????? Then he proceeds to tell me that I called in at 3:00pm on 5/15 to upgrade my phone and then again at 6:00pm and upgraded the same phone again. That absolutely makes no scense whatsoever I told him. Then I asked him how in the world could I possibly order two phones with the exact same phone number? Again, he just tried to convince me to try it anyway. Needless to say after an online chat with customer service for over an hour and also a lengthy conversation on the phone with customer service it is now my problem to try and get this mess corrected. Now I can't even buy another phone until this mess is resolved because they have tied up my Sprint account because it is now showing that I'm not eligible for an upgrade. I have contacted FEDEX to refuse the shipment now let's see just how long it takes them to remove this phone that I did not order from my Sprint account. Just from the conversations that I have had with customer service so far, I believe this issue will not be resolved anytime soon.. In my opinion this was a scam from the beginning!! Especially since they tell me the 2nd order was placed 3 hours after my initial call. That's no accident..
Your best bet is to buy your phone directly from the carrier or a local phone vendor, the savings is not even worth the headache!!!!! "

"I would like to recommend this site to all US people as no one could get a better customer support from any other site. Wirefly are the best in the market. I am hoping to continue my all transactions with wirefly itself from now onwards."

"I’ve ordered a new Galaxy S 4G from them. They kept me informed with my order till the phone got into my hand. Great experience and great phone! Five stars from me for Wirefly"

"I couldn't have been happier with the simple and straightforward sales process at Wirefly! It was so much easier than going through the hassle of going into a store. I upgraded recently and cut my phone bill almost in half! My new phone came in no time at all and its been great! No complaints here!"

"Let me start by saying that I had ordered a phone from Wirefly once before and it was a positive experience. When my wife was ready for an upgrade I immediately recommended Wirefly to her. Boy do I regret that decision.

My wife ordered the Droid X, which incidentally is the exact same phone as mine. It promptly arrived, so far so good, but it was all down hill from there. The phone had glitches right out of the box. The touch screen did not work, the display would not light up half the time, etc, etc. I know it was not right because I could compare it against mine.

What ever you do, don't misplace your order number, or you will never get any help. You will easily find a sales number on there site if you want to order a phone, but if you need service, get ready to dig. Even on their customer service page you will not find a number to call for service.

When I finally located a number and called (With my order number) they arranged for me to ship the phone back and said they would e-mail me a return label. That I liked. I waited a few hours and nothing appeared in my inbox. I called again, and was told it could take up to 24 hours to get the label. 30 hours later I called and inquired about the label and was told that it could take 4 to 5 business days to get a return label.

I told them that was unacceptable, that I could not go without having a phone I use for business for 5 more days. For the life of me I cannot understand how it can take 5 days to get an automated e-mail. On this point alone I would give the company a low rating for service. But it doesn't end there.

I was told they could send me a replacement phone if I would allow them to put a $250 hold on my credit card. They explained that the money would be on hold until I returned the damaged phone to them and the money would be released from my account. I agreed in order to get the phone faster so I could be up and running again.

The replacement phone arrived two days later. This phone works fine and I have had no problems with it. My wife goes to balance our accounts and notices that Wirefly put a $250 hold on my credit card as agreed. Then she notices that they also put a $250 hold on the debit card I used to order the phone with which I did not authorize. So now they have $500 of my money tied up.

I called to get this cleared up. I immediately asked to speak with a supervisor. She came online and said they release the hold on my debit card. I was told it might take 24 hours before the hold is released, and here I sit two days later and the money is still not released. Oh, she did say once that she was sorry. What would have happened if I did not have that money sitting in my account? I shudder to thing how their mistake could have impacted some families.

Needless to say, I will never order another phone from Wirefly, and I hope others heed my advice to do the same. You may save a little money, but their lack of service, professionalism, and compassion is really lacking.

Update 5/4/11 2:10 PM EST

Just got word that they released the hold on my credit card instead of my debit card like I asked. What good does that do me? Just when I think they cannot mess this up for me any worse they go and surprise me. What next?

Update 5/6/11 7:30 PM EST

I was hoping that my last comment would have been my last but my nightmare with this company continues. The released the hold on my credit card, and TOOK THE $250 OUT OF MY DEBIT ACCOUNT. That's right, for some reason, they withdrew the $250 out of the account they were never authorized to take money out of to begin with. I got a call from one of their reps who said their financial department made an error and withdrew the money from my debit card.

Then they messed it up even further. Instead of issuing me a $250 credit on my debit card, they said they issued a $250 credit to my credit card and at the same time released the other $250 hold on the credit card. They said it all balances out anyway and asked me if that was good enough. I told them that I guess it was going to have to be and I would work out the rest.

The problem is, the $250 credit is still not showing up on my credit card. Can you believe that? They have effectively had $250 of my money tied up from my checking account for a whole week now, and I am sure this won't be resolved until Monday at the earliest. Namely because their customer service department is not open on the weekends.

This nightmare has been a monumental comedy of errors on their part from the beginning. I hope the company president and CEO sees my post and uses my experience as a step by step instructional guide to train their employees how not to treat a customer.
"

"Very simple and easy transaction. No hassle of having to deal with the sales reps at Verizon, and no waiting either. Phone was received quickly and no issues at all! Highly recommend using Wirefly. I know that I will use them again!"

"Overall 5 Stars, Shipping could quicker."

"We just upgraded 5 lines to smartphones for Verizon through Wirefly. We are very happy with the phones. We saved half what it would have cost with Verizon. One of the phones wouldn't power on or activate...we received a replacement in 2 days...no problems. I would highly recommend Wirefly if you are looking to upgrade your cellphone. Happy customer here...will be back :)"

"My experience with Wirefly was great. I had been shopping for new phones for several months before stumbling onto Wireflys website. At first I thought is was to good to be true because the phone I wanted was free compared to $150-$200 in the wireless store. After alot of research and investigating I was convinced that Wirefly was legit and oredered my phone. And then it gets better, I recieved my phone in only a few days and even though I switched wireless providers I never had to step foot in a store. The phone arrived as expected and with detailed instructions of how to activate the new service. I will use Wireflys service as long as it is available when I need a new phone."