"I had GREAT service. Everytime I order from you."

"I'm a little confused about their high ratings on RR because my experience was anything but great. They sent an email to me that I would say explains the lack of negative review here:

"If you are happy with your recent purchase, we would greatly appreciate it if you would tell others by submitting a review at Reseller Ratings.....If, based on your experience, you would rather not recommend Wirefly, we would love to hear from you directly at Online Support"

I would say incompetent describes wirefly pretty accurately except we did get the right phone in the end.

Their operators all seemed very nice but only speak enough English to do their basic job; don't bother asking a question that isn't on the script. Also, be prepared to call back a few times, they dind't seem to be very good as confirming they had everything they need before getting off the phone.

In the end I saved money but I'm not sure it was worth it.

EDIT 6/1/11:

@Wirefly: You don't need to contact me I don't have any outstanding issues."

"Very pain free transaction. Phone arrived on time and I saved significantly versus going through Verizon directly. Zero complaints, I have and will continue to recommend Wirefly. "

"My experience with using Wirefly was nothing short of excellent! I received my order within just a few days of placing the order. I saved a bundle compared to going into the store and getting my plan/phone!! I highly recommend Wirefly and have told many others about it!"

"I ordered a cheap phone for normal use. I didn't care for it. So I returned it and the associated service.
I had a little difficulty in my return but the issue was resolved quickly and professionally. I appreciated that very much.

They really care about satisfying the customer"

"Fast shipping, good pricing and excellent customer service. I bought a USB broadband modem from them and ended up needing to return it for a wireless hotspot as I couldn't get a good signal from my desk. The customer support was very quick in getting me an RMA and I had my new wireless hotspot within 2 days of them receiving my first modem. I will definitely be checking with Wirefly when it is time for my next phone upgrade."

"I have been very pleased with my Droid X that I purchased from Wirefly. I have suggested Wirefly to friends and some of them have told me how great their experience as well. "

"I was directed to Wirefly by a friend. I was skeptical about the prices and figured there was a catch. But the unbelievable deals are now very believable. My wife and I both have top notch smart phones with a very minimal investment. I will be a return shopper!"

"Great price, fast shipping, and a great phone. Thanks."

"I ordered my Droid X through wirefly and it is wonderful!!! I love my new phone AND the service was great !! it was soooo easy !!! and I saved a ton of money!!!I have recommended Wirefly to all my friends needing to upgrade their phones !!!Thanks Wirefly !!! and keep up the good work!!! "

"I received two Droid X's, a bluetooth earpiece, and a car charger for free. To make things better the shipping was free and I received my phones the next day! Great customer service. I would definitely recommend wirefly to anyone."

"Purchased an HTC Droid Incredible. Final cost? Nothing. The people at Wirefly will try to sell you all kinds of extras and protection plans, but they will also take a simple "No, thank you" pleasantly and they do have super service."

"The order process was very smooth, the price was the lowest and the phone arrived quickly. The activation process went flawlessly. I'm very pleased with the my experience ordering from Wirefly."

"Such a BAD BAD BAD experience with this company. I tried to extend my contract with T-Mobile and purchase a new phone through Wirefly. The price was $50 cheaper than the T-Mobile price, so it seemed like a good way to save $50. Unfortunately Wirefly takes information from you, then sends you an e-mail saying to contact them as they need additional information. I called them back 4 separate times, twice for the same exact information I have previously provided. The 3rd time I called back, I asked them why cant you just ask me everything you need to know in one single call so we can complete this transaction. The people who answer the phone have no clue and rely on some other department who communicates with T-Mobile. One the 4th call, they kept asking for the same information over and over, and I was sick of calling them. I asked them to cancel my order and I called T-Mobile, and in 1 single call, my order was complete. Yep. It cost me an extra $50, but was not worth the frustration this company was causing me. Wirefly, get your act together or you will continue losing customers!"

"
2nd phone from wirefly and nothing but good service from them, will defenitely buy again from them."